Customer Support jobs in United Kingdom

Macrobond is a leading provider of global economic and financial data and technology for investment professionals. Our customers include over 900 firms spanning the buyside, sell side, corporate and academic sectors.

Our platform, rich in intellectual property and supported by a rapidly expanding global team, ensures we remain at the forefront of our industry. With the backing of Francisco Partners, a prominent global tech investment firm, we operate as a truly international company. Our headquarters are in Malmö, Sweden, and we have key offices in Gothenburg, London, Poland, Lisbon, Hong Kong, and New York.

We are seeking a highly motivated and results-oriented Enterprise Account Executive to drive new business acquisition within a portfolio of strategic accounts. This role is exclusively focused on prospecting, qualifying, and closing new opportunities, positioning Macrobond’s market-leading economic and financial data solutions to meet the needs of investment professionals, government institutions, and corporate clients.

This is a pivotal role for Macrobond as we expand our presence in the Continental Europe, offering the opportunity to contribute directly to our growth and success.

• Proactively target and acquire new clients by identifying market trends and key industry opportunities. Present Macrobond’s platform capabilities to prospects, demonstrating the value of our integrated data and analysis tools.
• Build strong relationships with existing clients, ensuring high levels of satisfaction while uncovering upsell and cross-sell opportunities. Collaborate closely with customer success and support teams to maintain and grow client accounts.
• Develop and execute a regional sales plan that aligns with Macrobond’s global strategy. Leverage market intelligence to identify opportunities in specific sectors, regions, or themes that align with Macrobond’s data offerings.
• Understand client challenges and requirements to offer tailored solutions using Macrobond’s data products, including API integrations and automated workflows. Provide demonstrations, proof‑of‑concepts, and support in closing deals.
• Work alongside the marketing, product, and research teams to ensure clients have access to Macrobond’s chart packs, thematic analysis, and weekly market insights.

• Hands‑on strategic B2B sales experience, preferably within SaaS and financial services.
• Experience in selling into Continental Europe.
• Experienced, proactive and strategic solutions sales professional with a track record of success selling software or data driven solutions to the investment community, ideally, economists, analysts and strategist from banks and asset owners and managers.
• Track record of achieving/exceeding sales quota and market share goals.
• Excellent networking ability.

• Driven and self‑motivated and the desire to work in a high‑performance culture with continual development.
• Ability to define and communicate a compelling value proposition.
• Experience selling within a complex sales cycle preferred over transactional sales experience.
• Desire to learn and personally demo the Macrobond platform to prospects, and build existing knowledge of macroeconomics and financial markets.
• Excellent long‑term relationship builder, with the ability to initiate and sustain relationships with large, medium, and small sized prospective customers.
• A team player with the ability to work collaboratively with disparate international teams, as well as work independently.
• Ability to manage priorities and effectively time manage with flexible approach.
• Self‑motivated and able to work under pressure.