Retail Assistant - Animal Health

Frontier Agriculture Ltd; Market Drayton; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading agricultural company is seeking a Retail Assistant – Animal Health to provide exceptional customer service in Market Drayton. Responsibilities include over-counter sales, supporting livestock enquiries, and developing knowledge of their animal health advisory services. The ideal candidate will excel in communication, customer relations, and possess strong planning skills. The position offers benefits like a competitive salary, generous holiday, and extensive training support for career growth.

Benefits

Competitive salary

25 days holiday with option to purchase more

Dedicated Learning & Development support

Employee Assistance Program

Increased parental leave benefits

Life Assurance and pension plan

Paid volunteer leave

Employee network groups participation

Cycle to Work Scheme

Qualifications

• Passion for delivering outstanding customer service.
• Able to build professional relationships with customers.
• High level of initiative and attention to detail.

Responsibilities

• Support over‑counter sales and livestock enquiries.
• Work with internal departments to place and track orders.
• Build comprehensive knowledge of products and services.
• Communicate regularly with customers to understand needs.
• Keep the retail shop clean and compliant.

Skills

Exceptional customer service

Interpersonal and communication skills

Planning and organisational skills

Numeracy and literacy

Computer skills including Microsoft Excel

Education

AMTRA SQP qualification (desirable)

Job description

We are looking for a Retail Assistant – Animal Health to join the Frontier team, based in our Market Drayton retail shop, on a permanent, full-time basis.

As a Retail Assistant, you will be the face of our business and provide exceptional customer service. You will also support with over‑counter sales, stock replenishment and livestock enquiries (training will be provided) as well as furthering your knowledge of our animal health advisory services.

Benefits

• Competitive salary
• 25 days holiday per calendar year with option to purchase 5 more days
• Dedicated Learning & Development team to support you and your career
• Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
• Increased Maternity, Paternity & Adoption leave benefits for eligible employees
• Life Assurance scheme and pension plan with employer contributions of up to 7%
• Up to two days paid volunteer leave per year (only applicable to permanent employees)
• The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Women’s network groups.
• Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers

About You

• A passion for delivering outstanding customer service and support, both in the shop and on the phone
• Able to build professional relationships with customers and colleagues
• Excellent interpersonal and communication skills (written and verbal)
• A high level of initiative with strong planning and organisational skills
• High standard of numeracy and literacy and good attention to detail
• Good computer skills including Microsoft Excel
• AMTRA SQP qualification desirable however training will be provided for the right candidate
• Understanding of forage crop production and animal nutrition would be desirable but not essential

Your Role

• Supporting in our Market Drayton Animal Health retail shop, providing over‑counter sales and supporting with livestock enquiries. This will require working on Saturday morning once a month.
• Working with our internal departments to place and track orders, ensuring the customers get the services they have requested.
• Building a comprehensive knowledge of Frontier’s products and services to achieve the best commercial, quality and relationship outcomes for customers and the company.
• Communicating with customers on a regular basis; establishing a strong relationship with the customer and understanding their on‑going needs.
• Keeping the retail shop clean, tidy and health & safety compliant.

About Us

Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion.

With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.

Our business approach is underpinned by our core values – Integrity, Customer First and Expertise – or ‘ICE’. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.

Commitment to Diversity and Inclusion

We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.

We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.

We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.