4,791

Customer Support jobs in United Kingdom

Senior Engineering Manager, Inbox & Ticketing Platform

Intercom

City Of London
Hybrid
GBP 80,000 - 100,000
30+ days ago
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Licensed Mechanical Night Shift 5000 Sign On Bonus

Gulfstream Aerospace

Farnborough
On-site
GBP 40,000 - 60,000
30+ days ago

Account Manager

Airbox Fulfilment LTD

England
On-site
GBP 60,000 - 80,000
30+ days ago

Regional Sales Manager - Distribution, North Europe (UK based)

haemonetics

United Kingdom
On-site
GBP 60,000 - 80,000
30+ days ago

Head of Customer Service & Experience

JAM IT Consultancy Ltd

England
On-site
GBP 50,000 - 70,000
30+ days ago
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Danish Back Office Agent - Relocation Abroad

Velenosi & Meredith Consulting

City Of London
Remote
GBP 60,000 - 80,000
30+ days ago

Senior Maximo Consultant

Bentley Systems

City Of London
On-site
GBP 60,000 - 80,000
30+ days ago

Telecoms Provisioning Coordinator - Tech-Savvy Support

Ashendon Recruitment Ltd

Hemel Hempstead
On-site
GBP 100,000 - 125,000
30+ days ago
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Structural Analysis Engineer

Hewett Recruitment

Kidderminster
On-site
GBP 40,000 - 50,000
30+ days ago

Trading Desk Support Engineer - Onsite London (6+mo)

Axiom Software Solutions Limited

London
On-site
GBP 35,000 - 50,000
30+ days ago

Warehouse Operative and Customer Support

Fastenal Europe, Ltd.

Stafford
On-site
GBP 27,000 - 32,000
30+ days ago

Out-of-Hours Customer Service Advisor – Evenings & Weekends

Agilisys

Rochdale
On-site
GBP 24,000
30+ days ago

Head of Procurement

Verne Global

City Of London
On-site
GBP 150,000 - 250,000
30 days ago

Field Sales Engineer

Jonathan Lee Recruitment

Preston
Hybrid
GBP 40,000 - 60,000
30 days ago

Retail Assistant

Pertemps

Broughton
On-site
GBP 60,000 - 80,000
30 days ago

Customer Success Specialist — Remote Support & Enablement

DWE Digital

Scotland
Hybrid
GBP 40,000 - 60,000
30 days ago

Salesforce Functional Consultant

Third Republic

East Midlands
Remote
GBP 80,000 - 100,000
30 days ago

On-Site IT & Printer Field Engineer | Company Vehicle

Concorde Tech Group

Ossett
On-site
GBP 28,000 - 30,000
30 days ago

Onboarding Expert

Clipboard

City Of London
Remote
GBP 25,000 - 35,000
30+ days ago

Technical Lead, Guardian Support - Remote & Travel

Motorola Solutions

City Of London
Remote
GBP 60,000 - 80,000
30+ days ago

French-Speaking Tech Support Agent — Athens, Greece

Velenosi & Meredith Consulting

City Of London
On-site
GBP 40,000 - 60,000
30+ days ago

Clinic Area Manager

Zest Business Group Ltd

City Of London
On-site
GBP 80,000 - 100,000
30+ days ago

VP Sales (London OR New York)

MLabs

City Of London
On-site
GBP 153,000 - 173,000
30+ days ago

Customer Support Pro – Immediate Start, Temp-to-Perm

Michael Page (UK)

Dartford
On-site
GBP 20,000 - 25,000
30+ days ago

HSE Manager

Ortolan

Braintree
On-site
GBP 60,000 - 80,000
30+ days ago

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Senior Engineering Manager, Inbox & Ticketing Platform
Intercom
City Of London
Hybrid
GBP 80,000 - 100,000
Full time
30+ days ago

Job summary

A leading customer service company in London is seeking a Senior Engineering Manager to lead high-performing teams within their customer support solutions. This role focuses on owning complex product areas, driving clarity and alignment, and ensuring exceptional customer experiences. Ideal candidates will have over 5 years of experience in engineering leadership, especially in SaaS environments, and a strong customer focus. Competitive salary and hybrid working model are offered.

Benefits

Competitive salary and equity
Free lunch and snacks
Pension scheme
Health and dental insurance
Flexible paid time off
Paid maternity and paternity leave
Cycle-to-Work Scheme
MacBook provided

Qualifications

  • Minimum 5+ years of experience leading engineering teams.
  • Proven ability to align work across complex domains.
  • Eager to directly work with customers and turn insights into product decisions.

Responsibilities

  • Own one of Intercom’s largest product areas end-to-end.
  • Work directly with customers to understand their needs.
  • Drive clarity and alignment across teams.

Skills

Leadership in engineering teams
Customer-facing software products
Hands-on leadership
Outcome-driven mentality
AI tools proficiency
Experience in SaaS environments
Ability to thrive in fast-paced environments
Job description
A leading customer service company in London is seeking a Senior Engineering Manager to lead high-performing teams within their customer support solutions. This role focuses on owning complex product areas, driving clarity and alignment, and ensuring exceptional customer experiences. Ideal candidates will have over 5 years of experience in engineering leadership, especially in SaaS environments, and a strong customer focus. Competitive salary and hybrid working model are offered.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.