Senior Engineering Manager, Inbox & Ticketing Platform

Intercom; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading customer service company in London is seeking a Senior Engineering Manager to lead high-performing teams within their customer support solutions. This role focuses on owning complex product areas, driving clarity and alignment, and ensuring exceptional customer experiences. Ideal candidates will have over 5 years of experience in engineering leadership, especially in SaaS environments, and a strong customer focus. Competitive salary and hybrid working model are offered.

Benefits

Competitive salary and equity

Free lunch and snacks

Pension scheme

Health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

MacBook provided

Qualifications

• Minimum 5+ years of experience leading engineering teams.
• Proven ability to align work across complex domains.
• Eager to directly work with customers and turn insights into product decisions.

Responsibilities

• Own one of Intercom’s largest product areas end-to-end.
• Work directly with customers to understand their needs.
• Drive clarity and alignment across teams.

Skills

Leadership in engineering teams

Customer-facing software products

Hands-on leadership

Outcome-driven mentality

AI tools proficiency

Experience in SaaS environments

Ability to thrive in fast-paced environments

Job description

A leading customer service company in London is seeking a Senior Engineering Manager to lead high-performing teams within their customer support solutions. This role focuses on owning complex product areas, driving clarity and alignment, and ensuring exceptional customer experiences. Ideal candidates will have over 5 years of experience in engineering leadership, especially in SaaS environments, and a strong customer focus. Competitive salary and hybrid working model are offered.