Telecoms Provisioning Coordinator - Tech-Savvy Support

Ashendon Recruitment Ltd; Hemel Hempstead; On-site; GBP 100,000 - 125,000; Full time

Job summary

A dynamic telecommunications company based in Hemel Hempstead is seeking a Technical Customer Services Co-ordinator. In this role, you will manage customer telecommunications orders, work with various teams, and ensure superior customer support. The ideal candidate will have a strong background in customer service, excellent communication, and problem-solving skills. This is an excellent opportunity to grow within an employee-owned organization that values collaboration and continuous improvement.

Benefits

Employee ownership bonus after 12 months

20 days holiday with additional days for Christmas

On-call pay and bank holiday pay

Company pension with employer contribution

Telephone and Online GP, discounted gym membership

Qualifications

• Previous experience in a fast-paced customer service environment, particularly in telecom provisioning or related roles.
• Ability to convey information clearly and concisely, whether over the phone, via email, or in person.
• Experience managing complex customer issues and driving them to successful resolution.
• Proficiency with telecom provisioning systems.
• A collaborative spirit and a 'can-do' attitude with a willingness to learn and adapt in a dynamic environment.

Responsibilities

• Process customer orders for new telecommunications services and ensure all details are accurate and complete.
• Work closely with sales, technical support, and operations teams to facilitate seamless service provisioning.
• Identify and resolve provisioning issues, collaborating with technical teams to ensure customer satisfaction.
• Adhere to company policies and procedures, maintaining high standards in service delivery.
• Provide exceptional customer service, addressing inquiries and assisting with service setup and configuration.
• Maintain accurate records of provisioning activities and generate performance reports to track success.

Skills

Customer Service Expertise

Strong Communication Skills

Problem-Solving Mindset

Tech Savvy

Team Player

Tools

CRM software

Microsoft Office applications

Job description

A dynamic telecommunications company based in Hemel Hempstead is seeking a Technical Customer Services Co-ordinator. In this role, you will manage customer telecommunications orders, work with various teams, and ensure superior customer support. The ideal candidate will have a strong background in customer service, excellent communication, and problem-solving skills. This is an excellent opportunity to grow within an employee-owned organization that values collaboration and continuous improvement.