Technical Lead, Guardian Support - Remote & Travel

Motorola Solutions; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading tech company in London is seeking a Technical Lead for Guardian Support. This role involves leading a team of Support Engineers to ensure excellent customer support standards for emergency response providers. You should have strong troubleshooting skills and team leadership experience. The position is primarily remote, with occasional travel. The company offers competitive salary and comprehensive benefits, including bonuses, holiday pay, and professional development opportunities.

Benefits

Competitive salary and bonus schemes

25 days holiday plus bank holidays

Private medical insurance

Flexible working options

Qualifications

• Experience with third line application support functions.
• Fundamental knowledge of System Level Design.
• Desire to continually develop skills in a technical environment.

Responsibilities

• Lead a team of Support Engineers to ensure customer support standards.
• Drive Continual Service Improvement within the team.
• Manage workload and perform one-to-ones effectively.

Skills

Strong troubleshooting and problem-solving skills

Strong business/customer facing experience

Ability to attain NPPV3 and SC clearance

Previous team leadership or line management experience

Fundamental knowledge of Microsoft SQL

Education

Relevant technical degree or equivalent experience

Tools

Microsoft Server Family

Azure

VMware

RedHat Openshift

Job description

A leading tech company in London is seeking a Technical Lead for Guardian Support. This role involves leading a team of Support Engineers to ensure excellent customer support standards for emergency response providers. You should have strong troubleshooting skills and team leadership experience. The position is primarily remote, with occasional travel. The company offers competitive salary and comprehensive benefits, including bonuses, holiday pay, and professional development opportunities.