Customer Success Specialist — Remote Support & Enablement

DWE Digital; Scotland; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A high-growth HR-tech startup is seeking an Executive Assistant to join their Customer Success team. This role involves supporting client engagement, responding to customer inquiries, and creating help resources. Ideal candidates will possess strong customer support values, project management skills, and technical understanding of SaaS. This part-time position is based in Glasgow, offering a competitive hourly wage and flexible working options.

Benefits

Full healthcare coverage for you and your family

Generous personal development budget

Top of the line equipment

Flexible, remote working

Competitive salary with regular pay reviews

Generous option grants

Regular team retreats

Qualifications

• Genuine love for supporting people and resolving issues.
• Strong advocacy for the platform and user adoption.
• Adaptable project management skills to fit various client needs.
• Quick learner with a good understanding of SaaS technology.

Responsibilities

• Respond promptly to support requests and educate clients.
• Reach out to customers for engagement and insights.
• Create resources like guides and videos for customer help.

Skills

Customer support

Project management

Technical understanding of SaaS

Communication skills

Organization

Tools

G-Suite

Intercom

Notion

Hubspot

Job description

A high-growth HR-tech startup is seeking an Executive Assistant to join their Customer Success team. This role involves supporting client engagement, responding to customer inquiries, and creating help resources. Ideal candidates will possess strong customer support values, project management skills, and technical understanding of SaaS. This part-time position is based in Glasgow, offering a competitive hourly wage and flexible working options.