Account Manager

Airbox Fulfilment LTD; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics and fulfilment company in the UK is looking for a motivated Client Account Manager to provide customer support and maintain strong relationships with clients. You will be responsible for resolving queries, ensuring service level agreements are met, and managing logistics operations. The ideal candidate has excellent communication skills, enjoys problem-solving, and has experience in customer service or account management. This role offers a competitive salary and various employee benefits.

Benefits

Competitive salary (Dependent on experience)

Up to 10% annual bonus

Discounts across a variety of stores

24/7 Mental Health Hotline

Six paid-for counselling sessions per year

Phone access to trained nurses 24/7

Full private healthcare after three years of service

Opportunities to progress within the business

Qualifications

• Strong written and verbal communication skills.
• Ability to build relationships with customers.
• Previous experience in Customer Service or Account Management.

Responsibilities

• Resolving day-to-day queries that arise.
• Ensuring all SLAs are adhered to.
• Working closely with Warehouse Team Leaders.
• Managing inbound shipments.
• Communicating with couriers.
• Building strong, lasting relationships with clients.

Skills

MS Office skills, particularly Outlook and Excel

Strong written and verbal communication skills

Ability to build relationships with customers

Previous experience in Customer Service or Account Management

Methodical and organised working style

Ideally previous knowledge of logistics/distribution

Job description

Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.

Airbox Fulfilment is growing, and we’re looking for a Client Account Manager to join our team! We work with a variety of high-profile brands, including Hoodrich, The Rugby World Cup, Billionaire Boys Club, Wild Cosmetics and Naked Wolfe, managing their logistics and fulfilment operations efficiently.

About the Role

We are looking for a motivated and reliable Client Account Manager who will provide a high level of customer support to the fulfilment clients they are responsible for. You will be tasked with resolving day-to-day queries, ensuring SLAs are met, and maintaining strong relationships with your clients. The key responsibilities of the role include:

• Resolving day-to-day queries that arise
• Ensuring all SLAs are adhered to
• Working closely with Warehouse Team Leaders to facilitate smooth running of accounts
• Managing inbound shipments and preparing the system for the goods in team to scan products into inventory
• Communicating with couriers for any issues that may arise
• Providing a high level of feedback to your clients to enhance their operations
• Building strong, lasting relationships with clients

We operate in a fast-paced, customer-oriented environment, so communication and problem-solving skills are key.

What We Offer

• Competitive salary (Dependent on experience)
• Up to 10% annual bonus
• Discounts across a variety of stores
• 24/7 Mental Health Hotline
• Six paid-for counselling sessions per year
• Phone access to trained nurses 24/7
• After three years of service, full private healthcare
• Opportunities to progress within the business

What We’re Looking For

• MS Office skills, particularly Outlook and Excel
• Strong written and verbal communication skills
• Ability to build relationships with customers
• Previous experience in Customer Service or Account Management
• Methodical and organised working style
• Ideally previous knowledge of logistics/distribution

How to Apply

Please submit your CV and a covering letter explaining why you’re suitable for the role. You will be asked to answer some questions as part of your application. If you do not answer these, your application will likely be rejected, so please take a minute to tell us more about you!

⚠ No phone applications, please. We will review all applications and get back to shortlisted candidates quickly.