Customer Support jobs in United Kingdom

Oxford

Permanent, Full time (37.5 hpw)

Salary £32,000 to £38,000 per annum (depending on experience, skills and qualifications) plus great benefits including Health Cash Plan

We can't offer CoS for this role

Join us as a Housing Manager at Home Group, in our awesome housing team in Oxford. You’ll be our face‑to‑face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first class customer service, delivering our customer promise every day!

• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities.
• You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
• Managing anti‑social behaviour is a core aspect of this role, requiring a proactive approach to identifying and addressing issues as they arise. The postholder will respond effectively to customer queries and complaints, working to promote safe, inclusive, and well‑maintained communities.
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

• You are experienced in the housing sector and understand housing management, housing law and, in an ideal world, universal credit too; you have or are willing to work towards Chartered Institute of Housing Level 3.
• Demonstrable experience in effectively managing anti‑social behaviour cases, with a proven ability to resolve complex issues and support community safety.
• Super organised and methodical in your approach, you’re also a proactive self‑starter with a “can do” positive attitude.
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can challenge, especially when we’re dealing with complaints but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MP’s etc.

• This is a hybrid role and in an average week, you’ll spend 3 days working from our community patches in Oxford and two days working from home.
• Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage.
• You’ll need a Standard DBS check done and we pay for that.

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

• 34 days leave (this includes bank holidays and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Sometimes we close a job early, so if you need any reasonable adjustments email Recruitment@homegroup.org.uk