Customer Support jobs in Italy

Sell adventure, live adventure with your new sales role at Craghoppers. Join our UK sales team and be part of the brand’s exciting future, driving sales and helping launch new technologies to market.

Want to join a busy sales team, where you can make a significant contribution to the growth of Craghoppers, building strong relationships with our customers whilst continuing to open new accounts?

If all of this sounds great to you, then take a look at our Regional Sales Manager role that we are recruiting for here at Craghoppers. This role will be field based and covers the whole Southern region, below Birmingham.

• Annual, seasonal and monthly budget and profit targets achieved within the Regional Accounts.
• Short- and long‑term strategy for the Region built and delivered with the Sales Manager, linked to the overall business strategy.
• Impactful range presentations planned and delivered at seasonal launches and sell‑in appointments.
• Seasonal forecasting complete with budgets achieved and the business aware of your region's product needs.
• Order books managed with forward order targets achieved and order conversion managed effectively and efficiently.
• Account sell‑through data monitored, and all commercial opportunities capitalised on, with the key elements shared across the business in a formal manner.
• Regular contact with the key personnel within your Accounts and regular business review in season, acting as a conduit between key office staff and their opposite numbers within the accounts.
• Key Accounts marketing plans managed with support from the Craghoppers Marketing Manager, with budgets adhered to and Craghoppers getting the best value from each investment.
• The brand looking its best in‑store and online with seasonal assets supplied and implemented, including imagery, in‑store unitary (where agreed) and POS materials kept up to date.
• Available stock, both in season and clearance sold daily, with old lines cleared and targets achieved.
• Regular account business reviews and order book consolidation carried out, with all opportunities capitalised on and the business being run efficiently.
• Information fed back on customers and competitors in the marketplace regularly throughout the business via appropriate communication channels.
• Customer Support Representative liaised with on a daily/weekly basis as well as internal supporting departments to effectively manage your accounts.
• Monthly reports, weekly movements, contact reports and all other forms of administration completed in a timely manner.
• Store staff and head office training carried out within your accounts seasonally with new and existing product innovations understood.

• 2–3 years account management experience (or equivalent experience within the outdoor industry)
• 2–3 years sales experience (new business experience preferable)
• Strong market knowledge of the outdoor industry and competitors in the marketplace
• Highly motivated and driven
• Able to work independently and efficiently
• Have an entrepreneurial spirit
• Working knowledge of Microsoft Word, PowerPoint and Excel systems
• Experience using Microsoft Power BI or similar data reporting software

• Profit Share Bonus: Enjoy a discretionary bonus based on the company's success.
• Future‑Proof Pension: Secure your retirement with our comprehensive pension plan.
• Annual Leave: 25 days starting annual leave entitlement
• Loyalty Rewards: Earn an extra day off for every 3 years of service, up to 2 additional days.
• Buy More Leave: Buy up to an additional 3 days of annual leave every year
• Continual development: Comprehensive training and development, including bitesize learning, apprenticeship courses, and ongoing opportunities to grow your career
• Exclusive Discounts: Get special discounts across all our brands.
• Perks at Your Fingertips: Access a variety of benefits through our company website.
• Family Support: Benefit from enhanced Maternity, Paternity & Adoption leave after 2 years of service.
• Celebrate You: Take advantage of birthday hours to celebrate your special day.
• Wellness Walks: Join company walks to stay active and connect with colleagues.
• Inspiring Workspace: Work in a state‑of‑the‑art Head Office environment.
• Volunteer Day: Enjoy a paid day off to give back to your community.
• Hassle‑Free Parking: Free, secure on‑site parking for all employees.
• Delicious Dining: Enjoy meals at our subsidised canteen, featuring Starbucks coffee.
• Cycle to Work: Save on travel with our cycle‑to‑work scheme.
• Fitness Perks: Access discounted gym memberships at various locations.
• Convenient Facilities: Freshen up with our on‑site shower facilities, complete with hairdryers and straighteners

You will be provided with a company car, company credit card, company phone and laptop.

The Regatta Group supplies quality outdoor clothing and accessories through our 3 great brands – Regatta, Craghoppers and Dare2b – whether exploring the Amazon rainforest, walking your dog in the local park or cycling the Tour de France, we have what you need.

It's a friendly, supportive family business – a place where bakers, dog walkers, book‑worms, students, parents, travellers, movie buffs, foodies, festival goers, musicians and more come together to create experiences our customers really appreciate.

The thing we all have in common, is that we share the same core values of Great Relationships and Entrepreneurial Spirit.

At Regatta Group, we are committed to creating a diverse, inclusive, and welcoming workplace. We are an equal opportunities employer and encourage applications from all backgrounds. Should you require any reasonable adjustments during the recruitment process, we are happy to support you.

Diversity, equity, and inclusion are at the heart of everything we do, and you will have the opportunity to support our Group‑wide sustainability committee and put ideas into action and really make a difference to the world we live in!

Take the leap‑join us in making a difference, both for our team and the world around us!