Out-of-Hours Customer Service Advisor – Evenings & Weekends

Agilisys; Rochdale; On-site; GBP 24,000; Full time

Job summary

A dynamic customer service provider in Rochdale is seeking a full-time Customer Service Advisor for out-of-hours service. The role involves managing emergency queries, delivering exceptional customer support, and maintaining records. Ideal candidates should have excellent communication skills, experience in contact centres, and a genuine passion for customer service. This position offers a competitive salary and generous annual leave perks.

Benefits

Competitive salary of £24,000

25 days of annual leave plus Bank Holidays

Contributory pension scheme

Benefits platform for diverse needs

Qualifications

• Experience dealing with vulnerable/distressed callers in emergency situations.
• Ability to maintain accurate notes and meet KPIs.
• Knowledge of Data Protection and confidentiality issues.

Responsibilities

• Deliver outstanding customer experience in the contact centre.
• Manage a variety of Out of Hours emergency queries.
• Update customer records using client systems efficiently.

Skills

Excellent people and communication skills

Ability to multitask

Resilience

Strong organisational skills

Experience using CRM Systems

Education

GCSE level or equivalent

Tools

CRM Systems

Multiple remote desktops

Job description

A dynamic customer service provider in Rochdale is seeking a full-time Customer Service Advisor for out-of-hours service. The role involves managing emergency queries, delivering exceptional customer support, and maintaining records. Ideal candidates should have excellent communication skills, experience in contact centres, and a genuine passion for customer service. This position offers a competitive salary and generous annual leave perks.