Head of Customer Service & Experience

JAM IT Consultancy Ltd; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. This role offers opportunities for professional development and requires a Bachelor's degree and substantial leadership experience.

Qualifications

• 2:1 or above academic performance required.
• Experience managing customer-facing technical teams.
• Experience leading a service desk.

Responsibilities

• Deliver a customer service strategy that promotes a customer-centric culture.
• Motivate and develop team members for exceptional service.
• Monitor and report on team performance for continuous improvement.

Skills

Exceptional communication

Technical leadership

Team motivation

Crisis management

Continuous improvement

Education

Bachelor's degree in relevant subject

Job description

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. This role offers opportunities for professional development and requires a Bachelor's degree and substantial leadership experience.