Warehouse Operative and Customer Support

Fastenal Europe, Ltd.; Stafford; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading logistics and customer service company is seeking a full-time candidate in Stafford for a customer support and warehouse operations role. The position offers a starting salary of £27,000, excellent training opportunities, and potential for career progression into managerial roles. Candidates should have customer service experience and a full UK driving license. Benefits include 20 days of holiday and a monthly bonus post-probation.

Benefits

20 days holidays plus 8 bank holidays

Auto-enrolment pension

Monthly bonus after probation

International travel opportunities

Excellent long-term career prospects

Qualifications

• Full UK driving license required for driving company van.
• Experience in customer service or warehouse operations preferred.

Responsibilities

• Handle incoming calls and emails to assist customers.
• Perform pick, pack, and shipping tasks in the warehouse.

Skills

Customer service skills

Approachability

Ability to work under pressure

IT skills

Warehouse operations

Tools

Forklift

Job description

Overview

Salary/Rate Annual salary of £27,000 (additional bonus option after successful probation period) and excellent in-house training and future prospects with over 95% of staff promoted from within.

Location: Stafford

Mode: Full-time

Hours: Monday to Thursday 8-5pm. Friday 8am-2:30pm. No weekends

An interesting position with lots of opportunities for progression in a soon to be opened establishment, working with an exciting new customer with strong forecasts for growth.

We are looking for approachable, all-rounded customer support/warehouse op candidates, who thrive under pressure and can deliver exceptional customer service whilst also working within a warehouse supporting role. Full UK driving license would be required as you'd be driving with a company van.

Furthermore, this would be a great opportunity for those interested in pursuing a long-term career and willing to progress into managerial or senior sales roles in the future, amongst other internal career routes.

Responsibilities

• Customer Services: Handling incoming calls, answering emails, identifying and evaluating customers’ needs to deliver satisfaction, going the extra mile to engage customers, purchasing stock, general operations in the POS, communicating with colleagues, and providing customers with updates. IT skills would be advantageous.
• Warehouse: Picking, packing, receiving, cycle counts, managing shipping and processing goods in, general warehouse operations. Forklift licence would be a big plus but can be obtained on-the-job.

If you have warehouse and/or customer service experience and would like to build your career with a well-established company then this position is the right fit for you.

Package

• Excellent starting salary
• 20 Days Holidays plus 8 Bank Holiday
• Auto-enrolment pension
• Monthly bonus after your probation period
• Excellent long-term prospects and progression opportunities
• International travel and training events.
• #148 World’s Best Employer 2018 (Forbes)
• #68 World’s Most Innovative Company 2016 (Forbes)
• We are proud to work and partner with the world’s largest companies

Job Type: Permanent

Start Date: ASAP

Contract Length: Permanent