Customer Success-Jobs in Großbritannien

BRAND: Publicis Media
Job Function: Strategy
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

OVERVIEW
Founded in 1926 by Marcel Bleustein-Blanchet, today Publicis Groupe is the second largest communications group in the world and a leader in marketing, communication, and digital business transformation, led by Arthur Sadoun, the third CEO in its history.

Publicis Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in its clients' transformation to enhance personalisation at scale. The Groupe relies on ten expertise concentrated within four main activities: Communication, Media, Data and Technology. Through a unified and fluid organisation, its clients have a facilitated access to all its expertise in every market. Present in over 100 countries, Publicis Groupe employs around 103,000 professionals.

PUBLICIS MEDIA
Publicis Media harnesses the power of modern media through global agency brands Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX and integrated platform-based technologies including CJ, CitrusAd, Epsilon and Profitero. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide.

Join Our Global Content Team & Shape the Future of Social & Influencer Marketing

At Publicis Groupe, we're redefining the way brands connect with audiences through influencer and social media marketing. We're looking for a passionate and proactive Global Social & Influencer Executive/Manager to help build and grow our influencer and organic social communities worldwide.

Responsibilities

Grow & Support Our Global Influencer & Social Communities

• Lead the curation of case studies, best practices, and thought leadership content.
• Prepare engaging decks and content for monthly community calls.
• Keep our global influencer and social experts connected by managing Teams channels and sharing key industry insights.

Expand & Optimize Fluency (Our Global Influencer Tool)

• Become a Fluency expert-supporting teams in using the platform effectively.
• Manage users, divisions, and platform developments.
• Work closely with developers and customer success teams to plan training and implement improvements.

Support Content Teams in Local Markets

• Provide key insights and influencer recommendations for pitches and campaign planning.
• Manage multi-market influencer requests, including strategy and pricing.
• Advocate for the power of influencer and social media marketing across teams.

Be a Core Part of the Global Publicis Media Content Innovation Team

• Deliver high-quality work in Excel, Word, and PowerPoint with precision.
• Prioritize tasks, manage workflows, and collaborate effectively with global teams.
• Gain a deep understanding of Publicis Groupe's brands, services, and innovative content solutions.

Qualifications

3-5 years of experience in influencer marketing, social media strategy, or digital content.
Deep knowledge of global social platforms (TikTok, Instagram, YouTube, Twitch, etc.).
A strategic thinker with a passion for data-driven storytelling.
Strong project management skills with attention to detail.
Excellent verbal & written communication skills-comfortable presenting to teams.
A team player who can work independently and thrive in a fast-paced, global environment.

Additional information

Benefits:

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.