IT Support Analyst with Microsoft Technologies

Jas Gujral; Greater London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A technology services company is looking for an IT Support Analyst in Harrow. The successful candidate will have a solid background in Microsoft technologies and at least three years of experience in IT support. Responsibilities include troubleshooting, network management, and providing technical assistance to staff. The position offers a salary between £35K and £40K, and applicants should send their CV in Word format along with salary expectations and notice period.

Qualifications

• 3+ years experience in IT support in a corporate environment.
• Experience troubleshooting technical issues in various settings.
• Familiarity with ISPs and connectivity requirements.

Responsibilities

• Provide high-quality technical support across various platforms.
• Manage network security and compliance.
• Set up new users and manage access privileges.

Skills

Microsoft Windows Desktop

Microsoft cloud solutions (Office 365, Outlook, SharePoint, Azure, Teams, OneDrive)

Active Directory

Network management

Security hardware

Cybersecurity framework

IT compliance (ITIL, GDPR, PCI/DSS)

Wi-Fi solutions

Excellent communication skills

Multi-tasking

Tools

Zoho ManageEngine

Job description

IT Support Analyst with Microsoft Technologies

We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this.

You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting.

You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams.

You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities.

Technical Competencies

• Extensive experience of the Microsoft Windows Desktop essential
• A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable
• Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack
• Experience of network, printer, AV, UPS and Security hardware
• Experience of working within a Cybersecurity framework
• Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
• A good understanding of ISP solutions and connectivity requirements
• Wi‑Fi solution experience & knowledge
• An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc.

Personal Attributes

• Excellent written and oral communication and interpersonal skills, especially comfortable with non‑technical personnel
• Multi‑tasking capabilities and ability to thrive in a fast‑paced environment under pressure.
• Disciplined, with the ability to prioritise
• Experience working with internal and external resources to achieve consistently excellent service level3
• Ability and desire to expand with changing marketplace and technology.
• Friendly, professional
• Passionate about Technology
• Recognises the importance of frequent and clear communication and documentation
• Courageous in the face of the unknown

This is an office based position.

The Client is based in Harrow.

The salary for this position is £35K - £40K.

Do send your CV to me in Word format along with your salary and notice period.