Customer Success & Service Delivery Lead

MSC Industrial Supply; Wednesbury; On-site; GBP 100,000 - 125,000; Full time

Job summary

A market leader in industrial supply is looking for a Service Delivery Manager in Wednesbury, UK. This role involves interacting with customers, resolving issues, and managing service levels while ensuring a high-quality experience. The ideal candidate will possess strong interpersonal skills and experience in customer service or sales administration. The company offers competitive benefits including a pension scheme and a culture focused on personal and professional development.

Benefits

25 days of holiday + Bank Holidays

Company pension scheme matched up to 10%

Life insurance (6x annual salary)

Private medical insurance

Discounts on popular brands

Qualifications

• Experience in sales administration, customer experience, or account management.

Responsibilities

• Be a first point of contact for customers via phone and email.
• Maintain and build relationships to improve customer trust.
• Manage service levels and resolve stock-outs proactively.
• Conduct stock reviews to ensure availability of items.

Skills

Interpersonal skills

Problem-solving

Customer-centricity

Agility

Creativity

Job description

A market leader in industrial supply is looking for a Service Delivery Manager in Wednesbury, UK. This role involves interacting with customers, resolving issues, and managing service levels while ensuring a high-quality experience. The ideal candidate will possess strong interpersonal skills and experience in customer service or sales administration. The company offers competitive benefits including a pension scheme and a culture focused on personal and professional development.