Hire Controller: Frontline Ops & Customer Success (Hybrid)

Speedy Hire; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hire provider in Ipswich seeks a Hire Controller to manage the hire process and ensure customer satisfaction. You'll work closely with various teams to fulfill orders and maintain strong relationships with clients. Ideal candidates should possess strong organizational and communication skills, along with experience in a similar role and a driving license. The position offers opportunities for professional development, 26 days of holiday, and a variety of benefits including health plans and discounts.

Benefits

26 days holiday plus bank holidays

Life assurance

Pension Scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training and career progression

Voluntary Health Cash Plan

Employee Assistance Program (EAP)

Green Commute Initiative

Responsibilities

• Coordinate the hire process from order to delivery and collection.
• Liaise with stock teams, drivers, and engineers to fulfill customer needs.
• Build strong relationships with customers and internal teams.

Skills

Strong organisational skills

Strong communication skills both verbally & written

Adaptability

Commitment to learn and develop

Driving licence

Previous experience in the hire industry or similar role

Ability to support the business in delivering ESG Strategy

Job description

A leading hire provider in Ipswich seeks a Hire Controller to manage the hire process and ensure customer satisfaction. You'll work closely with various teams to fulfill orders and maintain strong relationships with clients. Ideal candidates should possess strong organizational and communication skills, along with experience in a similar role and a driving license. The position offers opportunities for professional development, 26 days of holiday, and a variety of benefits including health plans and discounts.