Customer Success & Insights Lead — SaaS Growth

Wiser; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic tech startup in the City of London is seeking a Customer Success Manager to help manage relationships and enhance client satisfaction. The role involves onboarding clients, delivering insights, and coordinating operations in a fast-paced environment. The ideal candidate has 3-5 years of experience with SaaS companies, is detail-oriented, and possesses strong communication skills. This position offers significant autonomy, growth opportunities, and various perks, including health insurance and a dog-friendly office atmosphere.

Benefits

Apple kit and tech support

Therapy budget

Vitality health insurance

Dog-friendly policy

Qualifications

• 3-5 years experience managing SaaS customers to maximize renewals.
• Willingness to learn new tech and adapt quickly.
• Capable of turning data into actionable reports.

Responsibilities

• Build and nurture relationships with senior stakeholders.
• Deliver SaaS onboarding and training.
• Manage client communications and upsell opportunities.

Skills

Organised

Personable

Proactive

Detail-oriented

Commercial awareness

Education

Graduate degree

Job description

A dynamic tech startup in the City of London is seeking a Customer Success Manager to help manage relationships and enhance client satisfaction. The role involves onboarding clients, delivering insights, and coordinating operations in a fast-paced environment. The ideal candidate has 3-5 years of experience with SaaS companies, is detail-oriented, and possesses strong communication skills. This position offers significant autonomy, growth opportunities, and various perks, including health insurance and a dog-friendly office atmosphere.