Enterprise Sales Engineer (xMatters)

Everbridge; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading provider of critical event management solutions is seeking an Enterprise Sales Engineer for Digital Operations to translate technology into business solutions. This fully remote role focuses on working with clients to address technical challenges and deliver effective solutions. The ideal candidate has at least 3 years of experience in SaaS presales, strong technical skills, and excellent communication abilities. Join a committed team dedicated to keeping people safe and businesses running.

Qualifications

• 3+ years of experience in SaaS solution presales.
• Experience with DevOps teams, tools, and culture.
• Demonstrated history as a public technical advocate.

Responsibilities

• Assist sales with discovery to understand client challenges.
• Collaborate on compelling solution demonstrations.
• Leverage knowledge of automated CI/CD processes.

Skills

SaaS solution presales

Cloud Native and Hybrid solutions

Javascript

Excellent communication skills

Continuous Integration/Continuous Delivery (CI/CD)

Relationship building

Team player

Education

Bachelor’s degree in IT/Computer Science

Tools

ITSM solutions

Configuration Management tools

Monitoring solutions

Job description

Everbridge is the global leader in SaaS-based Critical Event Management and enterprise resilience solutions, trusted by the world’s most recognized brands to keep their people safe and businesses running. As we continue to grow, we are currently seeking an Enterprise Sales Engineer for Digital Operations (xMatters). This is a fully remote/homebased role that can be based anywhere in the UK.

In this role as an Enterprise Sales Engineer you will translate xMatters’ technology into business solutions with measurable benefits. You will work with our field sales to engage directly with clients, prospects and partners to frame our solution within our Digital Operations pillar, and specifically aligned with DevOps, ITOps, RunOps, DevSecOps and traditional Major Incident Management/ITSM.

We focus on key use cases that are impactful to the above “Ops” teams, SREs, and incident managers who focus on business impacting issues.

What you'll do:

• Assist sales with discovery with clients to understand technical and process challenges in order to establish current state, next steps in maturing processes and future vision.
• Collaborate on building and delivering compelling solution demonstrations based on client requirements and best practices.
• Collaborate with sales to build and deliver business justifications to senior executives, IT Managers and client procurement.
• Leverage your knowledge of delivering applications using an automated CI/CD process to frame value‐based discussions.
• Use your skill of articulating technology vision aligned with Digital Transformation, DevOps, DevSecOps and IT Operations to highlight our measurable business value.
• Deliver well scoped and managed proof of concepts that integrate across multiple tools to drive automated incident response.
• Build and deliver enablement for partners to articulate our differentiated value and quantifiable benefits.

What you'll bring:

• 3+ Year(s) of Experience in SaaS solution presales with additional experience in development, devops, consulting and customer success management
• Passionate about technical solutions and working with customers
• Experience with Cloud Native and Hybrid solutions
• Experience with Javascript, or a working knowledge of common development languages to enable basic scripting
• Bachelor’s degree in IT/Computer Science or similar certification/knowledge in a closely related field
• Experience or exposure to DevOps teams, tools, and culture: Continuous Integration/Continuous Delivery (CI/CD), Configuration Management, Monitoring/management solutions, ITSM (helpdesk) solutions
• Excellent communication skills, written and verbal
• Demonstrated history as a public technical or company advocate through roundtable discussions, webinars, blogs or other articles
• Experience working with partners to train, enable and support their effort to build pipeline and close business
• Strong ability to engage with clients and build relationships
• Team player, with strong self‑starter attitude
• Ability to handle objections and educate prospects in a consultative manner
• Travel up to 30%

About us:

Our team makes a difference during the most difficult times and challenging situations. Our people are dedicated to solving problems. Our software was built to save lives. Our unifying mission is to keep people safe and businesses running.

Headquartered in the United States, with operations in Europe, India, APAC, Latin America, United Kingdom, our team of 1600+ dedicated employees support over 6000 global customers every day in their most crucial moments. During public safety threats such as Earthquakes, Tsunami’s, Floods, Fires as well as active assailant, terrorist attack or missing persons, Governments and agencies rely on our Public Warning platform to alert their citizens at risk quickly and reliably, automate the execution of pre‑defined communications processes, and track progress on executing response plans.

As we continue to grow and transform the field of critical event management, we need passionate, committed individuals to help us carry out our mission. Click here to learn more about what we do.

Do you think you have what it takes to make a difference? Apply to be a part of our award-winning team today!

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, colour, religion, or sex.