Customer Success & Upsell Controller

Sunbelt Rentals UK & Ireland; Romford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading equipment rental provider in the UK is seeking a Hire Controller to join their Customer Service team. In this role, you will build relationships with customers, managing their journey from enquiry to post-hire feedback. Ideal candidates will possess strong customer service skills, communication abilities, and problem-solving capabilities. This position offers a comprehensive rewards package, including generous holidays and a company pension scheme. Become part of a highly successful FTSE100 company and make an impact in a hands-on, operational role.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Qualifications

• Experience in a customer service environment preferred.
• Industry experience is ideal but not mandatory.
• Ability to manage orders and customer journey.

Responsibilities

• Communicate with customers via phone and email.
• Manage orders from enquiry to post-hire feedback.
• Maximise upselling opportunities through product knowledge.

Skills

Customer service skills

Relationship building

Communication skills

Problem-solving

Job description

A leading equipment rental provider in the UK is seeking a Hire Controller to join their Customer Service team. In this role, you will build relationships with customers, managing their journey from enquiry to post-hire feedback. Ideal candidates will possess strong customer service skills, communication abilities, and problem-solving capabilities. This position offers a comprehensive rewards package, including generous holidays and a company pension scheme. Become part of a highly successful FTSE100 company and make an impact in a hands-on, operational role.