Customer Success à Grande-Bretagne

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

About the opportunity

Join our Finance Vertical as Order to Cash Administrator in Newcastle to make a real impact every day. We know that every conversation we have, every code line we write, and every interface we design is an opportunity to enrich our customers’ experiences.

Reporting to Order to Cash Assistant Manager, you will manage the sales ledger and oversee the end-to-end revenue cycle—from processing customer orders and ensuring accurate subscription billing to collections and revenue recognition. You will act as a bridge between finance, sales, and customer success teams, helping to streamline operations, maintain data integrity, and deliver a seamless billing experience that supports scalable growth.

Some responsibilities include:

• Carrying out month-end tasks to tight deadlines
• Managing sales ledger and credit control tasks
• Running month-end reporting on debt and ECL, including credit risk
• Managing mailbox and escalated queries – internal and external
• Managing month-end bank reconciliation related to Order to Cash postings
• Contract maintenance and invoicing of customers
• Completing audit checks/tasks
• Day-to-day finance processing
• Reporting projects and process improvements to the Order to Cash Manager
• Managing escalations to the Order to Cash Manager
• Reviewing and reconciling integrations from operational platforms/Salesforce to Netsuite
• Creating/reviewing SOPs as needed
• Approving bank payments

Location: Hybrid and flexible working model: three days in the Newcastle office and two days from home.

Qualifications

We seek curious, empathetic individuals motivated by meaningful work, aligned with our core values, positive outlook, comfortable with ambiguity, and capable of working in evolving environments. We value big-picture thinkers and doers who can be tactical and strategic, aim high, and prioritize people.

Required qualifications:

• AAT Level 3 (preferred but not essential)
• Experience in a finance role, preferably in Accounts Receivable
• Proven credit control experience with B2B key accounts
• Knowledge of sales ledger and bookkeeping
• Customer-centric approach with risk-based credit management
• Proficiency in Excel
• Experience with process improvement and system development
• Experience with Stripe (not essential)
• Experience creating SOPs
• Excellent communication skills
• Self-driven problem-solving skills

We encourage applications from diverse candidates, even if all criteria are not met.

Additional Information

Our values are central to our culture. Benefits include learning opportunities, career development, flexible work, parental leave, mental health support, and more.

How to apply?

Submit your CV and cover letter, including the word "moonshot" at the top. Contact: Eric Fallon - TA Partner. Inform us of any additional needs during the application process.

More about us

We are a global SaaS platform with embedded payments, serving over 106,000 customers across 20 markets, processing over $38 billion in payments in 2024.

Good to know

You must be authorized to work in the applying country. We do not sponsor visas. Apply through our careers portal or external job boards only. Visit our careers page for more info. We do not rely solely on AI for hiring decisions and value diversity. We respond to all applications.