Legal Tech Customer Success Manager — Hybrid & Growth

TRSS; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading legal technology firm in the UK seeks a Customer Success Manager to drive adoption and success for its legal products. The ideal candidate has a law degree or equivalent experience, with strong customer relationship skills and a passion for solving complex business challenges. This role involves collaborating with customers to ensure they achieve their goals and realize the full value of the firm’s solutions. Competitive benefits and a hybrid work model offered.

Benefits

Hybrid work model

Comprehensive benefits including mental health days

Career development opportunities

Volunteering opportunities

Qualifications

• Experience in Customer Success, Legal Technology, or related fields.
• Proven ability to understand customer needs and provide tailored solutions.
• Strong interpersonal skills and ability to act as a strategic advisor.

Responsibilities

• Coordinate onboarding and ensure customers access tools and resources.
• Develop tailored use cases that demonstrate product value.
• Engage with customers regularly to understand their goals and provide guidance.
• Identify opportunities for optimizing customer outcomes.

Skills

Customer-centric mindset

Relationship building

Technical acumen

Collaboration

Education

Law degree or substantial experience in legal context

Job description

A leading legal technology firm in the UK seeks a Customer Success Manager to drive adoption and success for its legal products. The ideal candidate has a law degree or equivalent experience, with strong customer relationship skills and a passion for solving complex business challenges. This role involves collaborating with customers to ensure they achieve their goals and realize the full value of the firm’s solutions. Competitive benefits and a hybrid work model offered.