EMEA Customer Success Manager - SaaS Security

Iru; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading tech company in London is seeking a Customer Success Manager to ensure customers achieve measurable success with their platform. This onsite role includes leading onboarding and training programs as well as driving product adoption and renewal goals. Ideal candidates will have 3+ years of experience in customer-facing roles, preferably in a SaaS environment. Competitive salary and comprehensive benefits offered.

Benefits

Competitive salary

100% private healthcare coverage

Gym membership

Lunch 5 Days/Week

Exciting opportunities for career growth

Qualifications

• 3+ years of customer-facing experience in a fast-growing company.
• Direct experience with SaaS products is preferred.
• Demonstrated ability to drive ROI and customer retention.

Responsibilities

• Lead onboarding and enablement programs for customers.
• Communicate efficiently with customers through various channels.
• Monitor product usage to ensure maximum customer value.

Skills

Customer-facing experience

Excellent communication skills

Analytical skills

Ability to partner with C-suite

Tools

HubSpot

Zendesk

JIRA

Job description

A leading tech company in London is seeking a Customer Success Manager to ensure customers achieve measurable success with their platform. This onsite role includes leading onboarding and training programs as well as driving product adoption and renewal goals. Ideal candidates will have 3+ years of experience in customer-facing roles, preferably in a SaaS environment. Competitive salary and comprehensive benefits offered.