Environmental Disclosure Customer Success Manager (Hybrid)

CDP; City Of London; Hybrid; GBP 32,000 - 41,000; Full time

Job summary

A global environmental non-profit is seeking an Account Manager to service and ensure success for Reporter Services members. This role involves relationship management, delivery of environmental disclosure services, and supporting customer needs. Ideal candidates will have customer success experience, understanding of sustainability issues, and strong communication skills. The role offers a salary of £32,157 - £40,197 and is hybrid, requiring office attendance two days a week.

Qualifications

• Experience in customer success or account management, ideally in a B2B environment.
• Ability to quickly learn about environmental disclosure requirements.
• Proactive customer-centric approach focused on satisfaction.

Responsibilities

• Serve as the primary contact for a portfolio of customers, building strong relationships.
• Ensure timely delivery of disclosure services adhering to SLAs.
• Collaborate with the sales team to support customer engagement.

Skills

Customer success experience

Understanding of sustainability issues

Communication skills

Problem-solving skills

Organizational skills

Tools

CRM systems

Job description

A global environmental non-profit is seeking an Account Manager to service and ensure success for Reporter Services members. This role involves relationship management, delivery of environmental disclosure services, and supporting customer needs. Ideal candidates will have customer success experience, understanding of sustainability issues, and strong communication skills. The role offers a salary of £32,157 - £40,197 and is hybrid, requiring office attendance two days a week.