Customer Success Executive

Phillips Grant Associates; Woking; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic SaaS company in Woking is seeking a Customer Success Executive to enhance customer experiences. You will serve as the primary contact for assigned accounts, guiding customers through onboarding, ensuring satisfaction, and acting as their advocate internally. Your role will focus on monitoring account health and driving improvements by collaborating with various teams. Candidates should be passionate about customer success and possess strong analytical and communication skills.

Qualifications

• Passionate about helping customers succeed and building long-term relationships.
• Experience in a fast-paced tech environment.
• Strong problem-solving and collaboration skills.

Responsibilities

• Serve as the primary post-sale contact for assigned accounts.
• Guide onboarding, configuration, and best practices.
• Monitor account health and ensure customer satisfaction.

Skills

Customer relationship management

Onboarding experience

Analytical skills

Communication skills

Job description

Are you passionate about helping customers succeed and getting real satisfaction from seeing them thrive? My client is looking for a Customer Success Executive to be the voice of the customer and deliver outstanding experiences with a fast-growing SaaS business.

Why This Role Is Unmissable

Youll join a dynamic, fast-paced tech environment where your work directly shapes how customers use digital solutions, drives measurable ROI, and builds long-term relationships. Youll guide customers from onboarding to ongoing support, acting as their trusted partner and champion at every stage.

What Youll Do

• Serve as the primary post-sale contact for assigned accounts, ensuring customers get maximum value from their solutions.
• Guide onboarding, configuration, and best practices for digital experience management.
• Create tailored success plans aligned with each customers goals.
• Monitor account health, usage, and feedback to ensure satisfaction and retention.
• Conduct Benefits Realisation exercises to identify opportunities to enhance value.
• Collaborate with Sales, Product, and Support teams to resolve issues and drive improvements.

Be the customers voice internally, influencing product enhancements....