Customer Success jobs in United Kingdom

Welcome to Reown, the onchain UX platform.

Founded in 2018, Reown (formerly WalletConnect Inc.) began with a QR code protocol and pioneered the 1st Web3Modal, the first tool enabling developers to integrate multiple wallets into dApps via a customizable interface. Today, Reown is a leading platform delivering web3 developer toolkits—AppKit and WalletKit—that power seamless, secure, and intuitive digital ownership experiences.

Our mission is to make blockchain technology accessible and user-friendly. Reown connects a global network of users, wallets, and dApps, and today, we've bridged:
• 254M+ Total Connections
• 37M+ Global Active Users
• 4.7M+ Unique Monthly Wallets
• 57K+ Connected dApps
• 600+ Wallets across web, mobile, and Telegram apps

Our suite of cutting-edge toolkits, including AppKit and WalletKit, empowers builders, developers, and end-users to enhance web3 interactions. AppKit facilitates smooth wallet integrations, login options, and on-chain transactions, while WalletKit secures and simplifies wallet connections to thousands of apps, supporting both EVM and non-EVM blockchains (Ethereum, Solana, Bitcoin, etc.) .

Backed by $38M in funding from top crypto and infrastructure investors, including Union Square Ventures, 1kx, Shopify, Coinbase Ventures, Circle Ventures, and Uniswap Labs—including a $13M Series B in 2025—Reown is a remote-first, global team driven by openness, simplicity, and innovation. Our technology is trusted by industry leaders across the decentralized space.

We are committed to bridging the gaps between onboarding users into blockchain and enabling easy interactions between them and decentralized applications. If you're passionate about making blockchain technology accessible and user-friendly, we invite you to join our team and contribute to our mission.

The Role

Duration: Full-time; Location: REMOTE; Preferred Living Locations or Time zones: EMEA or East Coast US

This Business Development Manager, focusing on Wallets & Custodians, will be reporting to our Head of Business Development.

Key Responsibilities will include:

1. Educate & Enable Wallet & Custodian Partners

• Act as a trusted advisor to wallets and custodians, helping them understand and integrate Reown’s WalletKit SDK.
• Clearly articulate the value proposition of WalletKit, demonstrating how it enhances security, interoperability, and user experience.
• Conduct workshops, training sessions, and technical deep dives to support partners in adopting Reown’s solutions.

2. Drive Strategic Wallet & Custodian Partnerships

• Identify, engage, and develop high-impact partnerships with leading wallet providers, custodians, and digital asset security firms.
• Build strong relationships with C-level executives, product teams, and developers within these organizations.
• Own the partner lifecycle, from initial outreach to long-term collaboration, ensuring continuous engagement and value realization.

3. Advocate for Wallet & Custodian Needs

• Gather insights from partners to provide valuable product feedback, influencing Reown’s roadmap.
• Serve as the voice of wallets and custodians internally, ensuring our products evolve to meet real-world demands.
• Stay ahead of industry trends in wallet security, decentralized identity, and institutional custody solutions.

4. Collaborate Cross-Functionally

• Work closely with solution engineers and product teams to tailor technical solutions for partners.
• Partner with marketing and developer relations to create educational content, case studies, and campaigns targeting wallet and custodian adoption.
• Collaborate with sales and customer success to ensure seamless onboarding and long-term partner satisfaction.

5. Lead Industry Thought Leadership & Web3 Advocacy

• Represent Reown at Web3 conferences, industry events, and partner meetings as an expert on wallets and custodians.
• Advocate for best practices in authentication, compliance, and UX in the wallet and custodian ecosystem.
• Stay informed on emerging wallet and custody standards to drive strategic conversations with partners.

What We’re Looking For (Must Haves):

• Deep understanding of the Web3 wallet and custodian landscape, including self-custody, MPC, and institutional-grade custody solutions.
• 3+ years of experience in business development, partnerships, or strategic sales in Web3, fintech, or digital assets.
• Strong ability to educate and enable partners on technical products, preferably SDKs, APIs, or authentication solutions.
• Proven track record of driving strategic partnerships with wallets, custodians, or digital asset platforms.
• Excellent communication, negotiation, and relationship management skills.
• Ability to work in fast-paced, global, and cross-functional environments.
• (Bonus) Familiarity with decentralized identity (DID), wallet authentication standards, or compliance frameworks.
• (Bonus) Ability to write and speak Mandarin

Why Join Reown?

• Shape the future of Web3 wallet connectivity and security.
• Work with top wallet providers, custodians, and institutional players in blockchain.
• Fully remote-first company with a collaborative and high-impact team.
• Competitive salary, crypto-friendly benefits, and career growth opportunities.

Learn Our SDKs:

• Learn more about our two SDKs: AppKit and WalletKit
• If you’re passionate about educating and enabling wallets & custodians with cutting-edge Web3 solutions, we’d love to hear from you!