Customer Service Manager jobs in United Kingdom

Weekdays £14.67

Weekends £15.51

Permanent

36 hours

Watford - Montrose

Working in care can be challenging, but it’s also one of the most rewarding jobs that you can do. When you join the B&M Care family, our ‘whole home approach’ ensures that you will be supported as part of a caring, compassionate team.

• Assist the Manager, Deputy Manager and Assistant Manager in the running of the home in an efficient and caring manner in their absence.
• Support residents with all aspects of personal care whilst maintaining and promoting independence.
• Assist in the supervision of staff and induction. Ensure that all staff have completed the duties required of them during their shift or if this has not been possible to communicate this at handover.
• Encourage staff members to take a personal interest in the residents and the home in order to create an atmosphere conducive to a happy caring home and lead by example.
• Work in line with the Company’s culture and ethos promoting Commitment, Connection and Compassion within daily duties.
• Support the management team with encouraging staff to work in line with the Company’s core values of Commitment, Connection and Compassion, by demonstrating these behaviours within all aspects of the role.
• Work in a direct capacity alongside the Care Management Team.
• Review and develop all aspects of each resident’s care plan on the Mobile Care Monitoring System (MCM).
• Liaise with families and keep them up to date on their relatives well being in conjunction with the key worker.
• Undertake appropriate training and professional development appropriate to the position.
• Oversee the administration of medication and be competent in ordering recording and storage of medicines, and to be aware of all medication policies and procedures.
• Be competent with all Health and Safety at work procedures.
• Be involved in menu planning, food presentation and exhibit knowledge of dietary requirements for the residents.
• Attend all training as required.
• Liaise and deal with external professionals in relation to individual residents.
• Have a thorough understanding of B&M Care Quality Management System and ensure all staff adhere to these.
• Be able to demonstrate knowledge of all records required to be kept by CQC.
• Maintain confidentiality of residents / staff issues at all times.
• Understand and work in line with the home’s local authority safeguarding policies and procedures.

Ensure that the home is operating to a high standard and acceptable to the requirements of the Directors, CQC, Local Authority and other regulatory bodies.

Ensure that adequate staff cover is available in the home.

Be aware of and take responsibility for fire prevention and evacuation procedures.

Be aware and address any complaints that may arise.

Address and act on any issues in relation to safeguarding.

In addition to these functions employees are required to carry out such other duties as may reasonably be required.

• NVQ Level 3 or above.
• Ability to lead, motivate and mentor staff and to be a team player.
• Communicate and interact effectively with both residents and staff.
• Ability to work as part of a team.
• Willingness to undertake training.
• Demonstrate empathy and understanding of the needs of residents.
• Ability to work under pressure and maintain professional throughout.
• To uphold confidentiality at all times.

• Experience is medication administration.
• Experience of working in a similar role or care setting.
• A relevant qualification in Health and Social care.
• A desire to develop within the role.

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