Access Team Leader: NHS Admissions & Scheduling

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust; Gobowen; On-site; GBP 35,000 - 45,000; Full time

Job summary

A well-respected orthopaedic hospital in Gobowen is seeking an Access Team Leader responsible for ensuring quality booking functions for elective operations. The ideal candidate will have NHS experience, strong leadership skills, and an understanding of wait time targets. Responsibilities include providing leadership, monitoring KPIs, and managing workflow to meet service needs. Commitment to excellent customer service and adherence to Trust policies is essential. This position does not sponsor skilled worker visas.

Benefits

Development opportunities

State-of-the-art facilities

Staff benefits

Qualifications

• Understanding of capacity management.
• Understanding of national and local wait time targets (RTT).
• Ability to analyse and interpret data.
• Previous NHS experience.
• Experience with hospital patient administration systems.
• Experience with booking processes.

Responsibilities

• Provide robust leadership to guide the team to achieve targets.
• Monitor KPIs and targets relating to performance.
• Manage capacity and demand of workload.
• Develop and implement new projects.

Skills

Advanced keyboard skills

IT literacy; proficiency with Excel, Word and Outlook

Knowledge of National E-Referral System

Education

Educated to GCSE Level or equivalent

ILM First Line Management or equivalent

Customer Services NVQ Level 3-4 or equivalent

Tools

NHS patient administration systems

Job description

A well-respected orthopaedic hospital in Gobowen is seeking an Access Team Leader responsible for ensuring quality booking functions for elective operations. The ideal candidate will have NHS experience, strong leadership skills, and an understanding of wait time targets. Responsibilities include providing leadership, monitoring KPIs, and managing workflow to meet service needs. Commitment to excellent customer service and adherence to Trust policies is essential. This position does not sponsor skilled worker visas.