Team Leader - Norris

Hydes Brewery; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality provider in Manchester is searching for a Team Leader to oversee the front-of-house operations at The Nursery Inn. The ideal candidate has experience in hospitality and strong leadership skills. Responsibilities include daily team management, delivering exceptional customer service, and ensuring product knowledge among staff. The role offers flexible working hours and various employee benefits such as discounts and professional development opportunities, making it a fantastic opportunity for the right individual.

Benefits

Weekly pay

24/7 GP online

Paid breaks

50% discount on food

Uniform allowance

Pension plan

Learning & development programme

Qualifications

• Experience in a hospitality leadership role.
• Strong understanding of customer satisfaction.
• Ability to delegate and supervise effectively.

Responsibilities

• Oversee day-to-day activities of the front-of-house team.
• Ensure excellent customer service and product knowledge.
• Provide clear direction and adapt to changing needs.

Skills

Leadership

Decision-making

Customer service

Organizational skills

Job description

Team Leader – Norris

What’s on offer?

• Up to £13,160 + tips + great benefits: weekly pay, discounts, 24/7 GP online, paid breaks, uniform or allowance, 50% discount on food for up to six people, 50% off accommodation, pension plan, employee assistance programme.
• Flexible hours up to 40 per week, including evenings and weekends with flexible shifts.
• Learning & development programme with funded hospitality qualifications, career planning, support and progression opportunities.

What you’ll be doing as a Team Leader

We are now seeking an experienced Team Leader to enhance our team, and help us be the best at what we do.

• You will oversee the day‑to‑day activities of the front‑of‑house team, be knowledgeable about all the products we sell on the bar and in the restaurant area and be able to make recommendations and upsell.
• You love to look after people, understand what makes them happy and have the desire to make someone’s day.
• With a passion for hospitality you will be able to supervise in a team‑focused environment.
• You’ll be able to give clear direction, delegate and adapt to change.
• You will also be extremely organised and have strong decision‑making skills.

Your Pub – The Nursery Inn

• The Nursery Inn in Heaton Norris is at the heart of the community, hosting a large bowling green and regular entertainment for locals. It is a particularly busy site.
• There is a high‑quality value‑led food menu offering a variety for customers.
• Televised sport and regular entertainment are always well received by regulars.

About Hydes

• Established in 1863, Hydes Brewery is based in Manchester and has expanded to include a portfolio of nearly 50 restaurants, pubs, bars, and hotels, still retaining its family feel.
• We have pubs across Greater Manchester, Lancashire, Cheshire including Chester, Wrexham and some in the Wirral, near Liverpool.
• Hydes’ vision is to deliver exceptional hospitality and it’s our people that will help us achieve this.
• With a mission to deliver attractive environments, high quality products and exceptional service, we value our people and believe in recognising, rewarding and developing our teams.
• Our aim is to create a great team‑working environment in which the opinions of all are sought and valued, and to grow our future talent from within, with continued development and progression opportunities.
• Hydes is #OpenToAll and committed to encouraging equality, diversity and inclusion among our people, and we oppose and want to eliminate discrimination and welcome your application whatever your background or situation.
• We believe that everyone is unique and there should be no barriers to entry and no limits to ambition.
• We want everyone in our business to be treated with fairness and respect.
• If you need reasonable adjustments at any point in the application or interview process, please let us know.