Customer Service Manager jobs in Singapore

About MuleSoft

Customer experiences and expectations are more important than ever, and AI allows organizations to innovate faster— empowering everyone customer-facing to create connected experiences for their customers. While generative AI is a powerful technology, it is only as good as the data that goes into it.

With MuleSoft integration, automation, and universal API management, our customers can connect and use data from any source efficiently and quickly. Integration is the foundation for actionable AI, and with MuleSoft, Agentforce agents can take action anywhere. Seamlessly integrate any system, orchestrate complex workflows, and secure mission critical APIs to extend the power of Agentforce across their IT environment, that ultimately creates exceptional employee and customer experiences.

Job Description

At Salesforce, we're seeking outstanding individuals to join our team as Account Executives with a strong technical background and experience in AI-driven solutions. In this role, you will be pivotal in driving revenue growth and encouraging enduring client relationships and applying innovative technology that redefines customer engagement.

This is not your standard tactical role selling a piece of software. You will be a key member of a close-knit, cross-functional team that is responsible for owning and driving the go-to-market strategy for your territory, and leading the sales cycle. We are paving the way to not only change the way our customers build software, but transform the way they do business. You will sell strategic business outcomes with long-term, high growth engagements.

In this role, you will be challenged as a salesperson to grow personally and professionally: The majority of leaders in our field organisation come through internal promotions, and you’ll be surrounded by some of the smartest people in the world who will push you and support you to do the best work of your career.

What you will be doing

Proactively identify, qualify, and close a sales pipeline
Strategically prospect into CTOs/CIOs, Engineering/IT Leaders, and business executives
Build strong and effective relationships, resulting in growth opportunities
Partner with our Solution Engineers and work closely with the Professional Services team to achieve customer satisfaction
Work closely with the ecosystem partner sales and channel partner to maximize deal sizes
Participate in our sales enablement training, sophisticated sales training, and leadership and development programs

What you’ll need to be successful:

Recent, cumulative experiences that demonstrate your success in leading complex and commercially significant sales to IT and business leaders
A track record of overachievement in quota carrying software sales roles
Experience driving new deals
Excitement around hunting greenfield territory and building your business from the ground up
Strong focus on delivering customer success with a consultative, outcome-based sales approach
Value speaking directly and honestly with others’ best interests at heart
A highly collaborative team player with company-first mentality—“be a good human” is a core value, meaning we leave our egos at the door and support each other to drive results and win together

Knowledge of API Management and Integration is advantageous but not required same as Energy & Utilities knowledge.

Benefits & Perks

Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more