Customer Service Advisor

Search Consultancy LTD; Glasgow; On-site; GBP 23,000 - 26,000; Full time

Job summary

A recruitment agency in the heart of Glasgow is looking for a Customer Service Advisor. This full-time role offers a salary range of £23,600 - £26,000 with comprehensive training and benefits including a performance-based annual bonus and generous holiday allowance. If you excel in communication and are passionate about customer service, apply now to join this dynamic team.

Benefits

Comprehensive training

Generous holiday allowance

Performance-based annual bonus

Attractive discounts on services

Opportunity to purchase company shares

Qualifications

• Must have strong verbal communication skills.
• Experience with customer service is essential.
• Proficiency in using various IT systems is necessary.

Responsibilities

• Handle inbound customer calls.
• Address banking queries and concerns.
• Assist customers with claims.
• Provide exceptional customer service.
• Navigate various systems to deliver solutions.

Skills

Excellent communication skills

Proficient in IT systems

Empathetic and customer-centric approach

Strong customer service skills

Ability to meet KPIs

Job description

About the Role

Job title: Customer Service Advisor - Glasgow
Type: Full-Time, Permanent
Hours: Full time between Monday - Sunday
Salary: £23,600 - £26,000
Start Date: 6th October

Are you passionate about delivering outstanding customer service? Do you thrive in a customer-focused environment? If you're seeking a rewarding and challenging role, we want to hear from you!

We are currently recruiting Customer Service Advisors for our esteemed banking client, located in the vibrant heart of Glasgow.

Key Responsibilities

• Handle inbound customer calls
• Address banking queries and concerns with care
• Assist customers with claims
• Provide exceptional customer service
• Navigate various systems to deliver efficient solutions

What We Offer

• Comprehensive training and ongoing professional development
• Generous holiday allowance of over 7 weeks
• Performance-based annual bonus
• Attractive discounts on services
• Opportunity to purchase company shares

Skills Required

• Excellent communication skills
• Proficient in IT systems
• Empathetic and customer-centric approach
• Strong customer service skills
• Ability to meet KPIs

Ready to make a positive impact in the world of customer service? Apply now to join our team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.