Customer Service Manager jobs in Malaysia

Company Description

We are Skyborne, an industry leading aviation training academy with a mission to Build Better Pilots. As a growing business, we’ve invested in state-of-the-art training facilities in both the UK and U.S, as well as cutting-edge resources to deliver the very best in airline-focussed pilot training. With the recent opening of our second site in Bournemouth, we’re expanding our reach and training capacity to meet growing demand. We play a vital role in guiding our trainees from the classroom to the flight deck, with our graduates going on to fly for leading airlines.

We set ourselves the highest standards and believe that work should be both satisfying and fun. At the core of Skyborne is a culture shaped by our values and pillars: we champion creativity in everything we do, foster a supportive, team-focused environment and set the bar high for quality and professionalism. We’re a people-first company and a motivated, passionate team who take pride in giving our trainees the strongest start to their aviation careers.

We employ a carefully selected team of professionals who are committed to shaping the next generation of pilots. Now’s the perfect time to join us and be part of something exciting and truly rewarding.

Job Description

The Flight Training Advisor serves as a critical liaison between prospective trainees and the Skyborne Airline Academy. This role is responsible for guiding aspiring pilots through the admissions process, providing programme information, evaluating student needs, and supporting enrolment. The Flight Training Advisor ensures students are well-informed and prepared to succeed at Skyborne Airline Academy. The Flight Training Advisor will be managing inbound sales enquiries; email, telephone, face-to-face and those generated through social media platforms.

Responsibilities:

• Serve as the primary point of contact for prospective trainees.
• Deliver enrolments against agreed KPI targets.
• Conduct informational sessions and one-on-one consultations to explain training programs, costs, financing options, and career outcomes.
• Guide students through the application and enrolment process.
• Follow up with leads generated through marketing channels, open days, and partner organisations.
• Support at events across the UK & Europe where required.
• Utilise CRM systems (Salesforce) to manage and track prospective student interactions, follow-ups, and conversion activities efficiently.
• Ensure first stage payments are received, requiring close liaison with finance personnel.
  
  
  

Qualifications

• Entrepreneurial mindset with the ability to take initiative, identify opportunities, and drive improvements.
• Demonstrated ability to work independently and as part of a collaborative, goal-oriented team.
• Great communication, interpersonal, skills, both written and verbal.
• Ability to problem-solve and adapt in a dynamic and evolving training or educational setting.
• Hold a UK driving licence and have access to your own vehicle.
  
  
  

Additional Information

Salary £28,000 - £30,000 (plus commission)

Full Time - 40 hours, Monday - Friday.

Benefits:

• Generous pension scheme
• 25 days paid annual + 8 bank holidays (based on 5-day working week)
• Private health insurance
• Access to state-of-the-art training facilities and resources
• Opportunity to work with a dynamic and supportive team
• Discounts with corporate partners
  
  
  

**Application closing date: 08/07/25**