Customer Service Representative

LivaNova; Gloucester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global healthcare company in Gloucester is seeking a Customer Service Assistant to provide high-level administrative support. You will manage contracts, pricing administration, and customer service tasks. Strong communication and SAP skills are essential, along with the ability to work independently. Join us to make a difference in people's lives.

Qualifications

• Proven relevant experience in areas such as Customer Service/Administration.
• Willingness to travel: up to 25%.

Responsibilities

• Provide administrative support for customer service operations.
• Monitor and manage customer service emails and orders.
• Administer service complaints and logistics for loan equipment.

Skills

Strong English, spelling and math skills

Strong computer and ERP skills

Ability to manage multiple tasks and priorities

Ability to work independently

Effective communication

Analytical skills

Soft Skills/Competencies

Education

Proven experience in Customer Service/Administration/Contract Administration/Sales Support

Tools

SAP

Job description

Join us today and make a difference in people's lives!

The Customer Service Assistant provides high level administrative support for the LivaNova Customer Service Organisation. Skilled in administrative and communication tasks and reporting to the Customer Service Senior Manager for Northern Europe, the role is part of International Operations including Contract and Pricing Teams for UK & Ireland primarily and also the activities relating to LivaNova UK Ltd Commercial support for North Europe.

Essential Job Functions

• Activities including but not limited to that are Focused on Contract and Pricing Admin and Quality (not expert): Contracts and Tenders and Price. Administration for Tender completion for CP and support for NM. Prepare Manual Price Quotations. Monitoring dates for commercial contracts. Contract Archiving and Digital Archiving. Pricing Peer Control Support UKI and North Europe as needed. Customer Service Admin Monitor and action SalesUK email inbox. Distribute orders and other emails to CS Team and to respective departments and stakeholders. Administration for Service Complaints - Delivery Non Conformance process. Organise logistics for Loan Equipment and update SAP SD for traceability conformance. Inventory Management - receipt on SAP of external based inventory at UK 3PL Partners and investigate mismatch/discrepancies. Ordering marketing material in SAP SD. Commercial Quality and Ethics & Integrity - liaise with Quality Team (Manufacturing) for internal audits and policy awareness and ensuring 3PL compliance documents are up to date using knowledge of MasterControl.

Knowledge, Skills and Abilities Required

• Strong English, spelling and math skills
• Strong computer and ERP skills – SAP experience an advantage
• Ability to manage multiple tasks and priorities
• Ability to work independently
• Ability to communicate effectively and employ diplomacy and tact both orally and in writing
• Ability to analyze and interpret incomplete or inconclusive information
• Oral and written comprehension
• Communication Skills
• Mathematical reasoning
• Soft Skills/Competencies: Communication, Teamwork, Problem-solving, Time management, Critical thinking, Decision-making, Organizational Ability

Education

Proven relevant experience in areas such as Customer Service/Administration/Contract Administration/Sales Support

Willingness to travel: up to 25% of the job may be travel

Valuing different backgrounds

LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice to third party agencies

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for “See Open Jobs” on https://www.livanova.com/en-us/careers, and check that all recruitment emails come from an @livanova.com email address.