Customer Service Manager jobs in United States

Hook's mission is to drive customer growth and revenue prediction whilst empowering subscription businesses with machine learning and artificial intelligence in order to help them improve customer loyalty and revenue generation from existing customers.

We’re a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.

Joining Hook at this early stage as we scale provides the unique opportunity for someone to have an immediate impact on our revenue and customer growth for 2025 and beyond. We are looking for someone to manage the entire sales cycle, from identifying opportunities, you'll strategise prospecting efforts, uncover key insights in discovery sessions, accurately predict outcomes, and close deals.

• Work closely with our SDR team to fuel our growth by stacking up your pipeline! Your self-motivation and tenacity will fuel the generation of new leads, ensuring our success soars to new heights

• Prioritise your book of business and formulate account plans and strategies to ensure success

• Embrace the role of a trusted advisor by understanding our customers' needs to scope out how Hook would be used within the prospect’s company e.g. implementation process and timeframes, workflows, metrics & goals that they can expect to achieve etc.

• Contributing to the growth and development of the Hook product by providing feedback from conversations with your customers and prospects

Who we are looking for?

• Proven track record of successfully selling SaaS solutions in a B2B environment - ideally you have consistently over achieved on your targets or been a top performer

• You thrive in ambiguity and can identify your prospects’ pain points and run captivating product demos that highlight the differentiation & value in Hook

• You are an excellent communicator and feel comfortable authentically engaging with C-Suite level decision makers.

• You are naturally curious and an attentive listener. Your negotiation style is based on immersing yourself in the challenges of your prospects and deriving enjoyment from solving their problems

• Desirable: Experience with ACV's >$50k

• You have the ability to take a strategic and structured approach to identifying new business opportunities, engaging internal and client stakeholders, and closing deals

£60,000-£80,000 base salary + double OTE

️ 27 days holiday (option to buy and sell holiday) + bank holidays

Generous stock options

Private health insurance so you can get the best care you need

Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food

Annual learning & development budget for every employee

Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street

The best equipment for everyone to work with

Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.