Customer Service Manager jobs in Großbritannien

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

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Senior Account Executive (MedicalCommunicationServices)

Company: VML Health

Location: London

Role & Responsibilities:

Senior Account Executive manages the day-to-day activities to creatively execute and produce client marketing programs. They communicate externally with the client and internally with the project team to keep everyone informed of project status, updates, and changes.

• Build relationships with clients based on trust and credibility.
• Collaborate with clients, Account senior leaders, strategy, and creative departments to develop creative briefs that solve for client’s marketing challenge.
• Serve as the creative and exceptional leader for new, more extensive scale and/or more complex marketing programs.
• Lead the day-to-day creative development from start to finish; secure required client approvals (e.g. creative briefs, budgets, creative materials, etc.); ensure progressive steps in the process are approved with adequate time to meet schedules.
• Guide internal and client meetings, presentations, and calls; prepare relevant documents, including agendas, presentation decks, and follow-up communications, etc.
• Evaluate copy, layouts, artwork, media plans, and production materials and make suggested revisions in keeping with agreed-upon strategies and business objectives.
• Keep agency team informed of client requests and changes; anticipate potential problems and potential implications; proactively develop and execute solutions.
• Proactively contribute to managing project scope and budget; notify manager of client requests that fall outside of scope; alert client of financial and timing implications; secure client approval to proceed and revise budgets as needed.
• Analyse program results, summarize findings and recommend program enhancements and/or changes to improve going forward.
• Assist senior leadership in developing program recaps and associated presentations for clients based on analysis of results and recommendations.
• Monitor the status of work-in-progress and client budgets; lead internal status meetings with finance and project management; review estimates/billing and approve invoices.

Education:

• Scientific Degree completed with Marketing/Economics specialization.
• 1 year experience in the industry.

Skills:

• Level of English: fluent.
• Proficiency in MS Office Tools, especially Excel and PowerPoint. The knowledge of CRM tools will be considered a plus.
• Communication – both written and spoken.
• Comprehensive and current knowledge of the Agency’s offerings and industry trends.
• Ability to understand client needs and handle the negotiation

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We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.