Customer Service Advisor

Past Due Credit Solutions; Clydebank; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading debt collection agency is seeking a Customer Service Representative. You will handle inbound and outbound calls, providing exceptional service, negotiating payment plans, and supporting customers in financial difficulty. The ideal candidate should have good customer service and communication skills, and be able to work independently. Competitive salary and opportunities for bonuses are offered, along with comprehensive training and benefits.

Benefits

Starting Salary up to £27,315.60

Monthly Bonus

Free onsite parking

Robust training program

Pension and Life Insurance

Career progression opportunities

Responsibilities

• Provide exceptional customer service on inbound and outbound calls.
• Negotiate payments and payment plans.
• Establish customers' needs by gathering information.
• Support customers to relevant charities or support networks.
• Update customer accounts with relevant notes.

Skills

Good customer service skills

Strong listening

Empathy

Questioning skills

Confident using computers

Ability to work on own initiative

Good verbal and written communication

Job description

Overview

Customer Service Representative at Past Due Credit Solutions (PDCS). We offer an employee-focused package and opportunities within our Contact Centre.

What we offer

• Starting Salary up to £27,315.60 (depending on experience)
• 42.5 hours per week
• Monthly Bonus on top of your salary
• Performance pays increases leading to 3 potential rises per year
• Free onsite parking
• A robust and detailed training program to fully prepare you for your role
• Pension and Life Insurance
• Career progression opportunities within our Contact Centre
• Regular team building, competitions & incentives

Your role

Your responsibility is to provide an exceptional level of customer service and achieve performance targets by taking both inbound and outbound calls. These calls are made on behalf of our clients, to their customers who may have found themselves in financial difficulty. You will be establishing our customers’ needs and affordability and achieving a resolution.

Key responsibilities

• Negotiating payments and payment plans
• Establishing our customers’ needs and affordability by gathering information
• Support and direct our customers to relevant charities/support networks
• Update customer accounts with relevant notes and outcomes

Essential skills

• Good customer service skills to build up good rapport with your customer
• Strong listening, empathy and questioning skills
• Confident using computers with the ability to pick up new skills easily
• Ability to work on own initiative as well as part of our friendly teams
• A genuine drive to deliver excellence and work towards achievable targets
• You do not need previous Call Centre or financial services experience; however, you should be a good communicator using both verbal and written skills

About Past Due Credit Solutions

Past Due Credit Solutions Ltd, also known as PDCS, are a debt collection agency. We work with a wide range of companies in the UK to recover overdue debt payments. We are a member of the Credit Services Association, so must comply with their Code of Conduct, and are regulated by the Financial Conduct Authority. We want our colleagues to have great customer service skills, be resilient, adaptable and to achieve the correct outcomes for our customers and clients. Past Due Credit Solutions are an equal opportunities recruiter and welcome applications from all suitably skilled applicants.

Application notes

If you want to ask any questions on this, please just contact us and one of our friendly recruitment team will discuss with you.

Job Types

Full-time, Permanent

Disability Confident

We are an Equal Opportunity Employer committed to the Disability Confident and two tick schemes ensuring our confidence to provide the relevant reasonable adjustments for candidates looking to attain employment. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with the relevant General data protection regulations.