Customer Service Manager jobs in United Kingdom

The leaves are changing colour - are you ready to make a change too? Join The HICA Group and make a real difference to people’s lives!

The company is unable to sponsor the employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

£14.53 per hour
38.5 hrs per week
Working on a rota covering 7 days per week (every other weekend)
£500 welcome bonus (£250 to be paid at 2 milestones).

You will oversee the care team and ensure the safe delivery of care, support and medication with all standards met during your shift. You will be fully supported by both the Deputy and Residential Manager. Main responsibilities include but not limited to:

• Coach and mentor new and existing staff
• Review care plans
• Prepare, administer, store, record and order medication
• Personal care (washing, dressing, oral hygiene)
• Maintain and develop professional relations with families
• Reporting any safeguarding concerns
• Promote independence of our residents at all times to improve their quality of life

Have an NVQ Level 2 in Care however this is not essential as our Team Leader Development Programme will support those wanting to take the next step in their career

• Be confident in supervising others and be able to manage/prioritise workloads
• Be able to work as part of a team
• Have a positive attitude

We believe great work deserves great rewards. Here’s what you’ll enjoy:

• Stream – Access up to 50% of your earned wages instantly
• Car & Cycle Schemes – Spread MOT/repair costs & save up to £1,000 with Halfords
• Refer-a-Friend Bonus – Earn £250–£2,000
• Instant Recognition – Win vouchers for going above and beyond
• Career Growth – Funded qualifications & clear progression
• Monthly Lottery – Big cash prizes
• Exclusive Discounts – Retail, supermarkets, holidays & more
• Fitness Perks – Gym discounts & free workouts
• Smart Savings & Loans – Affordable finance options
• Health Plans – Discounted hospital & death benefit cover
• Wellbeing Support – Free counselling & 24/7 EAP
• Free Parking – Hassle-free parking at work

Oversee and run your designated shift, coordinating with team members to maintain a seamless care environment.

Safely and accurately administer medication, ensuring adherence to best practices and resident care plans.

Regularly review and update individualized care plans, collaborating with interdisciplinary teams to optimise each resident’s health and wellbeing.

Provide dedicated support with personal care needs—ranging from bathing and dressing to grooming and mobility assistance—ensuring that each resident’s dignity is upheld.

Actively encourage and empower residents to maintain and develop their independence. You’ll work closely with them to engage in daily activities, boosting their confidence and improving their overall quality of life.

By tailoring everyday care to meet each resident’s unique needs, you will play an essential role in enhancing their comfort, health, and happiness. We’re looking for a caring, proactive professional who is passionate about making a lasting difference in the lives of others.

Join our team as a Senior Care Assistant and help transform lives through exceptional care and support!

The HICA Group is a not-for-profit organisation providing a range of care services to elderly clients and people with learning difficulties, across settings including care homes, residential settings and in the community. The Lodge is a specialist nursing with care home designed to support people living with dementia and the challenges they face. It is located within Buckshaw Retirement Village near Chorley. Careful research and close liaison with the nationally renowned Dementia Services Development Centre has ensured we have four unique communities that embrace best practice in dementia care. We are very proud to have received their first ever Gold Standard accreditation for dementia design.