Customer Service Manager jobs in United States

Here at Peacocks we have a fantastic opportunity for a Store Supervisor. Assist the Store Manager/Assistant Manager in maximising business profitability by optimising sales opportunities whilst working within planned costs. To assist in the day to day operation of the store, and to deliver excellent customer service through staff training and personal example. Deputise for the Store Manager/Assistant Manager as requested.

• Sales/Profit

1. Assist the Store Manager/Assistant Manager to achieve sales budget and take remedial action to improve sales as necessary.
2. Identify and propose opportunities for further sales development.
3. Assist the Store Manager/Assistant Manager in ensuring staff are consistently aware of sales targets and are motivated to maximise sales opportunities.
4. Maintain Visual Merchandising standards/retail standards and window presentation to maximise sales potential of each range.
5. Assist the Store Manager/Assistant Manager in ensuring sales floor layout reflects Company guidelines and appropriate adjacencies to encourage customer flow around the store and to create sales opportunities.
6. Maintain awareness of costs in line with sales.

1. Personally demonstrate good customer awareness and interaction at all times.
2. Monitor and seek continuous improvements on the level of customer service given to customers.
3. Assist the Store Manager/Assistant Manager in ensuring product knowledge of your staff and yourself is developed and maintained to maximise service standards and ability to sell, including staff awareness of in-store promotional activities.
4. Ensure optimum stock levels are maintained on the sales floor, by deliveries being dealt with promptly and carrying out regular replenishment.

1. Assist in the induction of new staff as per Company procedure as directed by the Store Manager/Assistant Manager.
2. Assist in the training and development of staff in line with Company guidelines, build the team and potentialise individual ability.
3. Assist the Store Manager/Assistant Manager to set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch.
4. Take action to improve and develop one’s own job performance. Ask for performance feedback from line manager, colleagues and team.

1. Assist the Store Manager/Assistant Manager to ensure all branch administration is completed to Company procedure.

1. Assist the Store Manager to fulfil obligations to adhere to Company Health and Safety policies and procedures to ensure a safe working/shopping environment. In the absence of Store Management, action any necessary Health and Safety procedures.

1. Ensure there is security awareness in all areas of the store.
2. Ensure that all cash and cash equivalents are kept secure and banked in line with Head Office instructions.

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