PCN Personalised Care Team Lead

Lakeside Healthcare Group; Corby; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in the United Kingdom seeks a Personalised Care Team Lead to supervise Social Prescribing Link Workers and other health professionals. This role focuses on empowering patients in managing their health and wellbeing through effective community connections. Candidates should have experience in team management and personalised care within the NHS. Competitive salary and supportive working environment offered.

Qualifications

• Experience of managing a team to deliver services.
• Experience of working with healthcare professionals.
• Designing and implementation of training programmes.

Responsibilities

• Oversee and support Social Prescribing Link Workers.
• Provide guidance for development of processes.
• Ensure patient care is prioritized and effective.

Skills

Team management

Personalised care experience

Supervision

Support for vulnerable individuals

Training programme design

SystmOne experience

Project working

Education

NVQ Level 3 in health and social care

Leadership qualification

Job description

As thePersonalised Care Team Lead, you will oversee and support the SocialPrescribing Link Workers within Rockingham Forest PCN. This role is aboutempowering patients to take control of their health and wellbeing. Our LinkWorkers help people with a wide range of needswhether they are managinglong-term conditions, experiencing low mood or loneliness, or dealing withcomplex social challenges.

You will beresponsible for the day-to-day supervision of the team, providing guidancethrough the development and review of processes, setting clear criteria, andstrengthening connections with local community and voluntary groups.

Alongside yourleadership responsibilities, you will also work directly within a personalisedcare roleeither as a Social Prescribing Link Worker, Health and WellbeingCoach, or Care Coordinator. Working as part of our multidisciplinary team, youwill support individuals to access non-medical services, build theirconfidence, and connect with community resources that address the wider factorsaffecting their health and wellbeing.

Main duties of the job

As the Personalised Care Team Lead, you will play a key role in shaping and supporting personalised care across the PCN. Youll lead a dedicated team of Social Prescribing Link Workers, Health & Wellbeing Coaches, and Care Coordinators, providing day-to-day supervision, guidance, and opportunities for staff development.

Working closely with GP practices, community partners, and voluntary organisations, youll help patients access the right support at the right time whether thats connecting with local services, building confidence to manage their health, or addressing wider social challenges.

Alongside your leadership role, youll also work directly with patients in a personalised care capacity, ensuring you remain connected to the people and communities you serve. By collaborating with the Digital & Transformation Manager, youll drive new initiatives, refine existing processes, and expand the support available, helping patients to live healthier, more independent lives.

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.

Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

Rockingham Forest PCN is a large, forward-thinking Primary Care Network compromising 3 practices across Corby, Kettering and Oundle covering a population of c.67k patients

This role is based across the Lakeside surgeries in Corby, Kettering and Oundle.

We recognise the value that this role can bring to our practices and our patients, and we look forward to growing our PCN team. Our aim is to provide exemplary patient care, finding innovative solutions in general practice to deliver the best care we can to our patients. For more information on primary care networks please visit https://www.england.nhs.uk/primary-care/primary-care-networks/

Job responsibilities

Primary Care Networks PCN are a group of local General Practice surgeries working in collaboration with one another to provide services to its local communities and patient groups. Lakeside Healthcare Group is responsible for 4 PCNs across 3 Localities and providing services to approximately 200,000 patients across these networks.

The Personalised Care roles Social Prescribing Link Workers, Health & Wellbeing Coaches and Care Coordinators play an important part in providing extra time, capacity, and expertise to support patients to be actively involved in managing their health and to make choices that are right for them. Working to the What Matters To Me model, personalised care delivered is focused on the strengths and needs of the individual.

The successful candidate will be responsible for leading and providing the day-to-day supervision and support for Personalised Care Team within the PCN; evolving and developing business as usual processes and working with the Digital & Transformation Manager to develop new initiatives to optimise the care options available for the PCN patients and communities. A first line of contact and guidance for site leads on the introduction and induction of new personalised care roles into the PCN.

Person Specification

Experience

• Experience of managing a team to deliver services
• Experience of working with a personalised care role in the NHS.
• Experience of working with healthcare professionals and/or previous experience in the NHS or Social Care
• Experience and knowledge of providing support to vulnerable people through lifestyle interventions
• Experience of providing supervision
• Designing and implementation of training programmes to support team growth and development for patient care
• Experience in using SystmOne and its reporting functionalities
• Experience of working within a Personalised Care role in primary care
• Good understanding of voluntary sector, community and well-being services
• Awareness and knowledge of quality improvement activities
• Awareness and experience of software to support Personalised Care
• Experience of project working to support patients in a what matters to me approach

Qualifications

• NVQ Level 3, Advanced Level or Equivalent experience in health and social care
• Leadership, or supervision qualification or equivalent experience
• Demonstrates commitment to continuous professional development
• Training in motivational coaching and interviewing or equivalent experience
• Training in caseload management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.