Travel Unit Supervisor

We Manage Jobs(WMJobs); Wolverhampton; On-site; GBP 36,000 - 41,000; Full time

Job summary

A local council in Wolverhampton is seeking a Travel Unit Supervisor to lead the operation of their transport services, managing staff and ensuring high quality service. The ideal candidate will possess a minimum NVQ 3 level in travel and transport or relevant industry experience. This full-time permanent role includes a salary range of £36,363 - £40,777, with a focus on safeguarding and relationship building. Applicants should have a strong customer service orientation and experience in fleet management.

Qualifications

• Educated to NVQ 3 level in travel and transport or appropriate discipline.
• Relevant industry experience in fleet dispatch and line management.

Responsibilities

• Drive the efficient operation of adult social care and education travel service.
• Supervise a large team to deliver a robust service.
• Proactively manage day-to-day operational issues within the Travel Unit.
• Analyze and performance manage vital data.
• Ensure safeguarding is kept as a high priority.
• Build and sustain relationships with key stakeholders.
• Maintain effective communication with partners and employees.

Education

NVQ 3 level in travel and transport or relevant industry experience

Job description

Overview

Travel Unit Supervisor

Salary - £36,363 - £40,777 (Grade 6)

Hours - 37 Hours

Contract type - full time permanent

Work Style - (Fixed: permanent council depot location & Field: working in communities across the city)

About us

We are looking for an ambitious and highly motivated individual seeking a new and exciting opportunity with the Travel Unit at the City of Wolverhampton Council. The Travel Unit integrates the transport delivery of Adult Social Care, Special Education Needs and Disability (SEND) and Passenger Transport, which provides a vital service to transport vulnerable children and adults with SEND needs across the City of Wolverhampton.

Responsibilities

• Drive the efficient operation of all internal and contracted Adult Social Care, Education (SEND) travel service to a high standard, whilst maintaining a strong customer focus.
• Supervise a large team to deliver a robust service.
• Proactively manage day-to-day operational issues within the Travel Unit.
• Analyse and performance manage vital data collected by the Travel Unit.
• Ensure safeguarding is kept as a high priority and mitigated effectively.
• Maintain sensitivity and consider the complex needs of each individual case.
• Build and sustain relationships with key stakeholders including parents, schools, and departments across the council.
• Maintain effective communication with all partners, stakeholders, and employees.

Qualifications

• Ideal candidate will need to be educated to NVQ 3 level (or appropriate discipline) in travel and transport or have relevant industry experience in fleet dispatch and line management.

Additional information

• Please note that this is a split shift position, and the post holder will be required to work either morning or afternoon shifts on a rotating basis. Hours will be discussed at interview.
• We will notify you of the outcome of your application as soon as possible after the closing date.
• For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.
• Should you wish to discuss this opportunity further, please contact [e-mail]

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for touch down space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please note this information is available here

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We have received recognitions including the Stonewall Gold Award, the RACE Code Quality Mark (as of March 2023), and other inclusivity achievements. We offer a guaranteed interview for applicants who meet the essential criteria for the post as part of our commitment to diversity and equality.

We encourage, inspire and value an inclusive culture where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These forums give employees a voice and ensure everyone is treated with respect. Learn more about the staff equality forums here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for vacancies that require a DBS check. We do not discriminate unfairly against any individual on the basis of a conviction or any information revealed as a result of a DBS disclosure. Learn more here

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click to learn more here

Attached documents

Job Description and Person Specification