Customer Service à Grande-Bretagne

We are seeking a friendly, proactive, and customer-focused Customer Services Advisor to join our client’s growing team based in Warrington.

Staffline is recruiting Customer Service Advisors based in Warrington.

The rate of pay is £25,000 per annum. This is a full-time role working Monday to Friday. The hours of work are: 9am to 5pm.

• Responding promptly and professionally to customer enquiries.
• Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
• Resolving customer issues efficiently and empathetically.
• Maintaining accurate records of customer interactions using CRM systems.
• Liaising with internal teams to follow up on customer requests.
• Identifying opportunities to improve customer service processes.
• Ensuring compliance with company policies and data protection regulations.

• Previous experience in a customer service or contact centre environment.
• An interest in progressing to a management position.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a calm, patient manner.
• Competent IT skills, including MS Office and CRM systems.
• Ability to multitask, prioritise workload, and work independently.
• A positive attitude and willingness to learn.

• £25,000 plus quarterly performance bonus.
• Full training and ongoing support.
• 20 holidays which increases with length of service plus bank holidays.
• Sharesave scheme.
• Loyalty scheme.
• Opportunities for career progression.
• Friendly and inclusive team environment.

Job ref: 1BUNZLHC

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