Customer Services Administrator - UK

Brook Street; Wales; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent employment agency in the United Kingdom is seeking a Customer Services Administrator to enhance customer support. The successful candidate will process orders, handle enquiries, and provide vital administrative support. This role requires strong proficiency in Microsoft Office, excellent communication skills, and exceptional attention to detail. Ideal for individuals who can multitask effectively and are committed to outstanding customer service in an office setting near Cardiff.

Qualifications

• Strong proficiency in Microsoft Office tools including Word, Excel, PowerPoint, and Outlook.
• Excellent written and verbal communication skills.
• A high level of organization and accuracy with attention to detail.

Responsibilities

• Process and manage customer sales orders efficiently.
• Respond to customer queries via phone and email.
• Keep administrative systems up to date and maintain accurate records.

Skills

Microsoft Office Suite proficiency

Excellent communication skills

Strong organization and attention to detail

Multitasking and priority management

Proactive attitude

Job description

Are you an organised and motivated individual with a passion for delivering outstanding customer support? We're looking for a Customer Services Administrator to join a busy UK team, providing vital administrative and service support across our business. This office‑based role is very close to Cardiff centre and offers onsite parking.

About the Role

In this role, you'll be the heart of our customer service operations – processing orders, handling enquiries, and ensuring every interaction benefits from your attention to detail and excellent communication skills. You'll also play a key part in supporting our internal systems, helping to keep things running smoothly behind the scenes.

What You'll Be Doing

• Process and manage customer sales orders efficiently.
• Prepare quotations, handle requests, and arrange collections for warranties and returns.
• Respond to customer queries via phone and email, ensuring timely and accurate resolution.
• Support specific customer accounts, including documentation and account setup.
• Keep administrative systems up to date – scanning, filing, and maintaining accurate records.
• Assist with complaint logging and follow‑up actions.
• Provide occasional reception and switchboard cover when needed.
• Contribute to a positive office environment with good housekeeping and teamwork.

What You'll Bring

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills with a customer service background.
• A high level of organisation and accuracy with great attention to detail.
• Ability to multitask and manage priorities effectively.
• A proactive attitude and ability to work both independently and collaboratively.
• Commitment to providing exceptional customer service with a friendly, helpful approach.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.