Customer Care Technician

Keepmoat Homes; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading homebuilding company in North East England seeks a Customer Care Technician to join their customer care team. This field-based role involves rectifying defects and performing maintenance within occupied properties, ensuring high standards of customer service. Ideal candidates will have a carpentry background, possess problem-solving skills, and hold a UK Full Clean driving licence. Flexibility with travel across the region is essential, with a company van provided for mobility.

Qualifications

• Experience in carpentry and other trades preferred.
• Knowledge of NHBC Standards and LABC Regulations.
• Ability to work in a flexible, field-based capacity.

Responsibilities

• Provide efficient after-sales service rectifying defects in occupied properties.
• Manage and improve the Customer Service experience for clients.
• Collaborate with various audiences to ensure timely completion of maintenance works.

Skills

Customer service

Problem-solving

Multiskilled tradesman

Communication skills

Flexibility

Education

UK Full Clean driving licence

Job description

Main purpose of the role

We have a fantastic opportunity for a Customer Care Technician to join our North East customer care team. Due to the nature of the position, this will be a field base role covering sites across the region.

The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion. They will manage and continually improve the Customer Service experience for Keepmoat customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.

The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skilled with up-to-date knowledge of NHBC Standards and LABC Regulations.

For the position we are ideally looking for someone from a carpentry background, and skilled in other trades. Experience within housebuilding would be preferable.

HS&S Responsibilities

To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.

Skills, knowledge & experience

We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner. They will be collaborative with the ability to work and communicate with a variety of different audiences. They will have the ability to be creative and proactive, using their problem-solving skills to own issues and see them through to completion. They will work in a straightforward way, with a self motivated, solutions focused approach

Education & qualifications

Driving is an essential part of the role and therefore applicants should hold a relevant UK Full Clean driving licence. A company van will be provided. Due to the field-based nature of the role, applicants will need to be able to be flexible to meet business requirements with travel and be prepared to work within a large geographical area.

If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact us.