Night Porter

Village Hotels - London Watford - Reception / Nights; Elstree; On-site; GBP 10,000 - 40,000; Full time

Job summary

A modern hotel group in Elstree is looking for a Night Porter to ensure exceptional service throughout the night. Key responsibilities include supporting the customer journey from check-in to room service, resolving guest issues, and building relationships with departments. Ideal candidates should have great customer service skills and the ability to work independently. This role also offers benefits including discounts on stays and wellness programs, ensuring a supportive and rewarding work environment.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Discount on food and drink

30% discount at Starbucks

Flexible working hours

Mental health support

Qualifications

• Knowledge of exceptional customer service standards.
• Ability to efficiently resolve guest issues.
• Self-motivated and capable of independent work.
• Strong relationship building skills with all departments.

Responsibilities

• Ensure exceptional service to customers throughout the night.
• Proactively solve problems and support all departments.
• Assist with customer journey from check-in to room service.
• Maintain strong relationships with departments.

Skills

Customer service knowledge

Problem resolution

Initiative

Relationship building

Job description

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Our hotels never sleep and our first‑class customer service never stops. With a busy hotel, a lively Pub & Grill and a buzzing health club we are on the go 24/7.

Night Porter – Responsibilities

• Play a crucial role in ensuring that our customers receive exceptional service throughout the night.
• Think on your feet, proactively solve problems and be versatile, supporting all departments.
• Assist with every step of the customer journey, from check‑in through to preparing room‑service orders and serving on the bar.
• Know what great customer service looks like.
• Ability to resolve guest issues efficiently and positively.
• Able to work on your own initiative.
• Forge and maintain strong relationships with all departments.
• All offers are subject to a successful DBS check in this role.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your Mental Well‑being first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.

Requirements

• Knowledge of great customer service.
• Ability to resolve guest issues efficiently and positively.
• Self‑initiative and independent working style.
• Strong relationship‑building skills with all departments.
• Successful DBS check requirement.

Compensation

To be discussed.