Customer Excellence Advisor

Aspire Housing; England; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A community-focused organization in the UK is seeking a Customer Excellence Advisor to provide outstanding service through various communication channels. This hybrid role requires a passion for customer service, strong communication skills, and the ability to handle multiple inquiries. The position offers comprehensive training and support, and requires some in-office work alongside remote flexibility. Competitive pay, generous holiday, and a pension scheme are provided.

Benefits

22 days holiday + bank holidays

Comprehensive employee assistance program

Ongoing training and development

Generous company pension scheme

Qualifications

• Passion for providing amazing customer service.
• Excellent conversational skills both written and verbal.
• Experience in navigating multiple PC based in-house systems.
• Experience using social media and Web chat.
• A respectful approach to sensitive information.

Responsibilities

• Deliver exceptional customer service across multiple channels.
• Take ownership of customer enquiries and complaints.
• Work on a flexible shift basis covering operating hours.

Skills

Customer service passion

Conversational skills

PC system navigation

Social media experience

Telephone manner

Problem solving

Job description

Job Title : Customer Excellence Advisor

Salary : £25,879.00 per annum

Hours per week : 37.5 hours per week

Contract type : Fixed Term (up to 12 Months)

Location : Hybrid - Newcastle under Lyme (4 days in office)

Would you like to work for a Sunday Times Best Places to Work organisation?

About the role

Are you passionate about people? Are you looking for an opportunity to develop your career in Customer Service?

Our Customer Excellence Advisors deliver amazing customer service over a range of communication channels including face to face, telephone, Webchat and social media, taking ownership at the first point of contact for the successful resolution of customer enquiries and complaints.

What you’ll need to succeed

A passion for providing amazing customer service.

Excellent conversational skills (both written and verbal).

Confidence in navigating multiple PC based in-house systems during a call.

Experience in the use of social media & Web chat.

Confident, friendly telephone manner.

Excellent communication skills and a natural flair for problem solving.

A track record of successfully achieving objectives.

A commitment to improving service.

Experience of working with complaints and / or escalated queries but we can offer training in this area.

A respectful approach to sensitive information and confidentiality.

People First Approach, to meet our customers’ needs.

You will need to be flexible and able to work as per allocated shifts on a 4-week rota basis to cover the operating hours between 8:00 am - 5:00 pm Monday to Friday.

We offer comprehensive training and will support you through your training with a designated training buddy. Training during the first 6 months will be on site, following the training period colleagues are required to be based in the office for 4 days per week with 1 day a week remote working.

For an informal discussion about this exciting position please contact Cat Mills, Customer Excellence Manager on 01782 635200.

In return we can offer you:

Belonging to a team who make a difference to our community and value equality, diversity and inclusion.

22 days holiday + bank holidays + 3 concessionary days at Christmas

Comprehensive employee assistance program.

Ongoing training and development in your role.

A full benefits and discounts platform.

Holiday buy, tech and annual saving schemes.

Volunteer days.

Competitive rates of pay.

A generous company pension scheme.

Wellbeing and stay safe provisions to look after you at work.

Closing Date : Sunday 4th January 2026

Interview Date : Interview slots available on 6th and the 8th of January.

This role is subject to a basic DBS check.