Lounge Services Team Member Host - PART TIME - Liverpool Airport

Swissport; Liverpool; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading airport services company in Liverpool is seeking a Customer Service Agent for their lounge operations. The role involves welcoming guests, ensuring high service standards, and maintaining cleanliness. Ideal candidates will have a background in customer service or hospitality, excellent communication skills, and the ability to work flexibly in shifts. Competitive hourly rate, with various employee benefits, including free meals during shifts and industry-recognized training opportunities.

Benefits

Free parking

Food safety training

Employee Recognition scheme

Free meals during shifts

Uniform provided

Pension scheme

Employee assistance programme

Discounted retail

Discounted access to lounges

Qualifications

• Experience in a hospitality or customer service role is essential.
• Strong communication skills are required for guest interaction.
• Must be detail-oriented and numerically competent.
• Basic knowledge of Microsoft Office is necessary.
• Flexibility to work shifts and follow processes is crucial.

Responsibilities

• Welcome and assist guests with their needs.
• Manage lounge capacity and ensure it runs smoothly.
• Maintain cleanliness and organization within the lounge.
• Prepare and present food and beverages appropriately.

Skills

Background in hospitality or customer services

Excellent communication skills

Good numerical skills

Computer literate

Ability to work as part of a team

Ability to follow processes

Additional languages desirable

Job description

Job Title: Customer Service Agent

Company: Swissport

Location: Liverpool Airport

Contract Type: Part Time

Hours: 20 hours per week, between Monday – Sunday (shift work)

Salary: £12.41 per hour

About the Company

At Swissport we are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

About the Role

As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.

Responsibilities

Key Responsibilities

• Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check‑in process and setting the scene for their re‑energising experience.
• Answer any questions efficiently and direct them to the most applicable area of the lounge for their needs.
• Managing capacity at peak times to maximise the throughput of guests.
• Bid farewell to guests on their departure to optimise the chance of return custom.

Food and Beverage

• Working as a team to ensure all food and beverage offerings are continually available and well presented.
• Ensure the food self‑service and bar areas are presented in a professional and clean manner.
• Food preparation in line with sessional menu presentation guide which includes a variety of meat, vegetarian and vegan dishes.
• Engage with guests while serving a range of alcoholic and non‑alcoholic drinks.
• Guide guests to food and drink options available, including knowledge of dietary and allergen information.
• Replenish stock levels when required.

General Host

• Responsible for clearing and cleaning of tables when guests vacate.
• Maintain high levels of organisation and cleanliness within the lounge at all times.
• Be available to respond to guest questions or comments using high levels of customer service.

Back of House

• Assist with stock delivery and rotation.
• Waste away services following recycling procedures.
• Loading and unloading of the dishwasher.
• Restocking of cleaned crockery and dishes.
• Maintaining high levels of hygiene in all areas

Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications

• Background in hospitality or customer services with high levels of customer interaction.
• Excellent communication skills, written and verbal.
• Good numerical skills with a keen eye for attention to detail.
• Computer literate, including using payment machines and Microsoft office.
• Ability to work as part of a team or be self‑motivated to complete tasks.
• Ability to follow processes and procedures and to apply flexibility when required.
• Additional languages desirable.
• Flexible to work shifts covering 0330 – 2100, 7 days a week

Benefits

• Free parking whilst at work.
• Industry recognised food safety training and qualifications to FSA L2.
• Industry recognised CPD opportunities with the Aspire Hospitality Academy.
• Comprehensive Employee Recognition scheme.
• Free meals and soft drinks during shifts.
• Uniform provided.
• Swissport pension scheme with ability to self‑contribute.
• 24‑hour employee assistance programme
• Discounted retail – Varies by Airport Outlet.
• Discounted access to Aspire lounge network for family and friends.
• Potential for placements to other Lounges within the network.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.