Assistant Store Manager Designate (Kingston Upon Thames, Richmond, Epsom)

Mountain Warehouse; Epsom; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading outdoor retail company in Epsom is seeking an Assistant Store Manager to partner with the Store Manager and lead daily operations. You will foster a high-performing team, enhance the customer experience, and uphold brand standards. The ideal candidate is an inspiring leader with a strong focus on results and exceptional customer service. Responsibilities include driving sales, training team members, and ensuring operational excellence. This role offers benefits like a monthly bonus and employee discounts.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Access to Employee Assistance Programme

Auto-enrolment Pension scheme

Qualifications

• Passionate about creating outstanding customer experiences.
• Inspiring leader with retail management experience.
• Confident communicator capable of engaging with colleagues and customers.

Responsibilities

• Lead a motivated team alongside the Store Manager.
• Ensure smooth daily operations and compliance with policies.
• Drive sales performance and monitor key performance indicators.

Skills

Customer experience focus

Leadership

Communication

Problem-solving

Results-oriented

Job description

Description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high‑performing team? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Key Responsibilities

Leadership & Team Development

• Partner with the Store Manager to lead a motivated, engaged, and high‑performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well‑informed with product knowledge to deliver outstanding customer service.

Operational Excellence

• Assist with the smooth day‑to‑day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance

• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience

• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

We would like to meet someone who is

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results‑driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem‑solving and decision‑making, ensuring solutions align with company policies.

What's in it for you

• Monthly Bonus Scheme : A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto‑enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You’re not just managing a store; you’re shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDMP

At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.

We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in‑store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!