Customer Service Advisor

Breedon Group; Birtley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading construction materials company is seeking a Customer Service Advisor - Product Support in Birtley. In this role, you will provide technical assistance to customers, ensuring a smooth order process and issue resolution. The ideal candidate has strong technical knowledge, excellent troubleshooting skills, and proficiency in Microsoft Office and CRM systems. This position offers a collaborative work environment and opportunities for training and development.

Qualifications

• Strong technical knowledge and experience in customer support or similar technical roles.
• Excellent troubleshooting skills and a proactive approach to resolving issues.
• Clear verbal and written communication and the ability to explain technical details effectively.

Responsibilities

• Provide expert advice on PC Henderson products.
• Maintain accurate records of technical issues and resolutions.
• Process orders efficiently in a timely manner.

Skills

Technical knowledge

Troubleshooting skills

Clear communication

Computer skills

Tools

Microsoft Office

CRM systems

Job description

Customer Service Advisor - Product Support

Can you bring your technical skills to our Customer Service team? Join our team based in County Durham and enjoy a collaborative culture that empowers you to build a career you can be proud of.

As a Customer Service Advisor- Product Support, you will play a key role in supporting customers by providing technical advice on our products, assisting with order processing, and resolving customer enquiries efficiently and professionally.

In this role you will develop an extensive knowledge of our product range and have the willingness to continuously learn to provide the highest level of customer support.

Responsibilities

• Provide expert advice on PC Henderson products as well as assisting with troubleshooting, installation, and compatibility queries.
• Maintain accurate records of technical issues and resolutions to improve service quality.
• Process orders efficiently in a timely and professional manner.
• Work with sales, production, and logistics teams to ensure smooth customer interactions and issue resolution.
• Stay updated on product developments, create training materials and share feedback for product and process enhancements.

Qualifications

• Strong technical knowledge and experience in customer support or similar technical roles, ideally from a hardware or manufacturing industry.
• Excellent troubleshooting skills and a proactive approach to resolving issues.
• Clear verbal and written communication and the ability to explain technical details effectively.
• Good computer skills, including Microsoft Office and CRM systems.
• Willingness to continuously learn and become an expert on our products (training provided).

PC Henderson is part of the ASSA ABLOY Group, the global leader in access solutions.

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner, at [e-mail].