Customer Services Administrator - UK

Brook Street; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer service company in Cardiff is seeking a Customer Services Administrator to provide essential administrative and service support. You will process orders, handle inquiries, and ensure excellent communication, contributing to smooth operations. The ideal candidate will have strong Microsoft Office skills and a commitment to outstanding customer service. This office-based role includes various administrative duties and fosters a positive team environment.

Qualifications

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills with a customer service background.
• A high level of organisation and accuracy with great attention to detail.

Responsibilities

• Process and manage customer sales orders efficiently.
• Prepare quotations, handle requests, and arrange collections for warranties and returns.
• Respond to customer queries via phone and email.

Skills

Proficiency in Microsoft Office Suite

Excellent written and verbal communication

Organisational skills

Ability to multitask

Attention to detail

Proactive attitude

Job description

Are you an organised and motivated individual with a passion for delivering outstanding customer support? We're looking for a Customer Services Administrator to join a busy UK team, providing vital administrative and service support across our business. This office based role is very close to Cardiff centre and offering onsite parking.

About the Role

In this role, you'll be the heart of our customer service operations-processing orders, handling enquiries, and ensuring that every interaction benefits from your attention to detail and excellent communication skills. You'll also play a key part in supporting our internal systems, helping to keep things running smoothly behind the scenes.

What You'll Be Doing

• Process and manage customer sales orders efficiently.
• Prepare quotations, handle requests, and arrange collections for warranties and returns.
• Respond to customer queries via phone and email, ensuring timely and accurate resolution.
• Support specific customer accounts, including documentation and account setup.
• Keep administrative systems up to date-scanning, filing, and maintaining accurate records.
• Assist with complaint logging and follow-up actions.
• Provide occasional reception and switchboard cover when needed.
• Contribute to a positive office environment with good housekeeping and teamwork.

What You'll Bring

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills with a customer service background.
• A high level of organisation and accuracy with great attention to detail.
• Ability to multitask and manage priorities effectively.
• A proactive attitude and ability to work both independently and collaboratively.
• Commitment to providing exceptional customer service with a friendly, helpful approach.