Customer Service Assistant jobs in South Africa

As a leading business distributor, our client is dedicated to delivering top-quality products and services to retail partners across various sectors. With a talented team of over 250 professionals, they are committed to meeting the unique needs of their customers with exceptional precision. In their continued growth, they are now seeking an Independent Business Manager to help drive further success. This innovative, customer-focused, family-led, and collaborative company is truly growth-driven at its core.

• Sales Target Delivery: Achieve sales budgets and weekly targets across all channels.
• Territory Management: Manage and grow customer accounts while adding new ones.
• Promotional Execution: Drive and execute customer promotions and warehouse stock pull-through.
• Store Visits: Complete 6-7 store visits daily, building strong relationships with retailers.
• Customer Service: Provide superior service, advising on competitive pricing and value.
• Pipeline & New Business: Manage the sales pipeline and drive new business development.
• Market Research: Conduct research and use comparison reports to inform retail partners.
• Journey Planning: Follow a structured journey plan aligned with business objectives.
• Team Collaboration: Work closely with buyers, reordering teams, and colleagues.
• Performance Reporting: Track sales, margins, and business development for growth targets.

• Minimum 3 years previous Account Management in sales or Business Development experience.
• A demonstrated high-level understanding of the FMCG business environment, preferably in the grocery sector.
• Able to work as a team member within the ethos and values of the company.
• Strong customer relationship management ability.
• Results & KPI driven.
• Proficient in securing back-office excellence in stores through demonstrating professional advice in all stores.
• Effective sales and margin management experience.
• Understanding of the legislative requirements around H&S, Food Safety and HR from a retail perspective.
• Up to date, competent and informed about key social media platforms.
• Proven ability to maximise all commercial opportunities.
• Full, clean driving license.

To apply, send your CV to jobs@peoplegroup.ie, through our website www.peoplegroup.ie.

For more information on this role call 01 661 9636.

Location: Cork

Salary: Competitive

Job Ref: 9400EK