Customer Service Consultant Stourbridge, High Street

HSBC; Dudley; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading global bank seeks a passionate Customer Service Consultant in Dudley. The role involves delivering exceptional customer service, educating customers about digital platforms, and supporting those in vulnerable situations. Candidates should exhibit excellent communication and ownership skills while providing tailored assistance. Offers a competitive salary, annual bonus, generous holidays, and benefits including pension contributions and healthcare. Full training is provided, and commitment to diversity and inclusion is emphasized.

Benefits

Annual discretionary performance bonus

Over six weeks of holiday

Employee discounts

Pension contributions

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Ability to engage in effective conversations and build connections.
• Demonstrated ownership of customer inquiries through to resolution.
• Ability to adapt to a continuously changing environment.

Responsibilities

• Provide an exceptional customer experience as the first point of contact.
• Educate customers on digital services and fraud awareness.
• Support vulnerable customers and those with complex banking needs.

Skills

Excellent communication skills

Customer service orientation

Empathy

Resilience

Job description

What youll do

The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of educating our customers to enable them to use our digital platforms giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We are looking for people who are passionate about delivering an outstanding customer experience people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers everything else we can teach you!

At HSBC we are passionate about coaching and developing our people you will have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you will :

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers take ownership of their individual needs and deliver an exceptional customer experience.
• Play an integral part in customer education around HSBC digital services and fraud awareness.
• Identify customers who are in vulnerable situations and determine the best way we can support them.
• Help our customers with more complex banking needs to ensure they feel supported in their choices.

What do I need to be successful

• Demonstrate excellent communication skills enabling you to engage in effective conversations build strong connections and show empathy to our customers.
• The ability to take ownership of customer enquiries through to resolution you will pride yourself on delivering a customer experience that exceeds expectations delivering a personalised friendly & efficient service.
• Be resilient to a continuous changing environment.

When & Where youll work

Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09 : 00-17 : 00 and Saturday 09 : 00-13 : 30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per note if you are on a student visa that does not allow you to work 35 hours per week unfortunately we will not be able to progress your may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

Youll receive full training in-branch to get you up to speed with the specifics of your job role the systems you will use as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.

As our training is important we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What Youll Get!

We offer an attractive starting salary of 26000 based on 35 hours per week plus an annual discretionary performance bonus.

You will also receive :

• Over six weeks holiday. This includes bank and public holidays with the option to buy more.
• Perks at Work Benefit where you will be able to access to 30000 national & local employee discounts.
• A market-leading employer Pension contribution
• BUPA Healthcare
• Life Assurance equivalent to four times your annual salary
• Access to a flexible benefits platform offering upgrades to Health Club Memberships Retail Voucher Cards Car Breakdown Cover and more.
• Sharesave schemes a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk :

Email :

Telephone : 44

Key Skills: Business Development,Sales Experience,B2B Sales,Time Management,HP Service Manager,Windows,ServiceNow,Relationship Management,Operating Systems,Management Consulting,Troubleshooting,Automotive Service

Employment Type : Full Time

Experience : years

Vacancy : 1